Luxury Apartments Newcastle

There is nothing luxury about it. We were told there would be someone on the desk till 9pm, luckily we arrived just before 6pm because that person was leaving. Upon entering no windows had been opened and there was a lingering smell of a vomit / urine incident. The washing machine only worked on 40 degrees and if other appliances were turned off. The bed was a tortuous experience. Marks on walls, no care, no concern for the guest. Newcastle has so much to offer. Love the city and area, but avoid this joint - it’s crap.

Terrible. Apartment clearly a heavily used very poorly maintained hostle: very much NOT a luxury apartment. Appliances broken (clothes washer, dishwasher, microwave). Cutlery, dishes and pots/pans dirty. Towels dirty. Carpets scuffed, stained and torn. Walls show multiple scuffs, scrapes and holes. Plumbing leaked in one of the bathrooms creating a puddle on the floor. Fold out couch completely broken and missing it's mattress. Overall. If expecting a roof over your head in a poorly maintained dirty hostle but nothing else its fine.

Not even spending time writing an essay but in short - Hard beds and lumpy pillows Smelly - our bedroom smells like a curry restaurant with cigarettes in the mix. Really dusty Grubby everything Marks all over bedding Do not come here. They need to sort it out. When I asked for new bedding I got told they can give me it but I can put it on myself!?

Well this was an experience and a half, and not a good one at that. We firstly arrived at the apartment complex after 8 hours of traveling to get given the keys to the apartment, which was not cheap, to be greeted with what can only be described as more than a weeks worth of dust flying about, a broken couch, broken table, food all over the floor, mould on the window and sills, a hair on the sink in one of the toilets and a bogie on the wall and more dust. When asked when the apartment was last cleaned, the receptionist did say the day before, which was clearly a lie, and quickly asked if we would like to move, all whilst he had a lovely big bogie hanging from his nose. We did move to another room which was much cleaner and more acceptable for the price we where paying. But.... and this is a big but... on the Saturday morning we woke up to be kindly greeted by armed police, CID and police dogs. The complex was mealy under "lock down", with two arrest being made, but we are still to be told what has happen or ask if we where all okay. No decency to check up on occupants as this was an ordeal that was quite frankly upsetting and alarming. I have emailed Dream Apartments to enquire about where I submit my complaint but no reply, shock horror.

Was put here when our booked apartment needed urgent repairs. We only stayed 1 night out of 3 planned. Staff unhelpful- playing games or on video calls. No sharp knives, lights not working, towels dirty and frayed, damaged furniture, dirty oven, dirty shower, asked for a cafetière as requested before arrival- staff brought us Nescafé sachets and loose teabags being carried in his hands.

Don't stay here. I'm not one to write reviews, but arrived to a derelict feeling building, dark hallways and no towels in the apartment. The condition of the apartment was as other reviews - musty, dusty, walls and carpets marked up, random kitchenware, weird blocks in the couch to refill it. Only stayed the whole time as getting a refund seemed not worth the hassle. Will never be back.