Newcastle Central Plaza Apartment Hotel Official

Reception not manned when we arrived at 2pm. Phoned manager who said she had been busy getting the rooms ready arrived 30 mins later. Spacious 2 bed apartment with Carpets in desperate need of cleaning. Bathroom floors were dirty. Cockroach’s in kitchen cupboard.

So far- it's all bad. My partner is there and I can now see we should have read all the reviews before deciding. I'm stunned that they can get away with it given the horrendous experience people have had there. Isn't there some kind of tourist board or something that's supposed to license these places?

Nice central location, comfortable, secure car parking, check in process streamlined. Apartment equipment all working. Missing bed side lights. Bit worn overall. Needs a little bit of attention to bring up to excellent standard, great views

DO NOT BOOK HERE! AVOID!! we had a one night booking of a 3bed apartment for 5 adults as we were in town for a concert. We received a call the day of the booking to say that the room was unavailable due to the bathroom having been destroyed the night prior. We were offered a house instead. We arrived at the house where the manager requested us to pay in cash even though we had paid already. The house was dilapidated (bathroom didn’t work, windows were missing glass etc) & when I highlighted how innapropriate this accomodation was the manager of the hotel argued with me & refused to assist in finding another property. There was an event on so every hotel in Newcastle was booked out. We lucked out with a motel 30 minutes out of town. Rectification offered by the hotel was only provided after I called their head office multiple times. It was a refund & an apology that was basically that it was just a misunderstanding & it turns out the bathroom of the original room had been damaged WEEKS prior to the ordeal. Please do not risk the stress we experienced. BOOK SOMEWHERE ELSE.

Shared 3 bedroom apartment with friends. Price point is reasonable - you get what you pay for compared to the more expensive modern apartments. Not sure I would stay again. Pros: large spacious apartment with all amenities for a longer stay. Location central with shopping centre for groceries etc 10 min walk away. Restaurants and Civic theatre close by. Cons:dated and shabby - needs some TLC - worn carpets, bathrooms need re-grouting. There was a problem with cockroaches in the kitchen which we have reported. Parking would be tight for larger cars as it is tight .

Booked 3 bedroom unit directly through hotel. Dirty, unit in state of disrepair, one bathroom shower leaked, another mould all over ceiling. Locks broken, dishwasher not working, carpet stained & ripped. Other family members stayed on different level booked through Airbnb and better quality unit & furnishings.NOT WORTH THE MONEY, management wasn’t really interested in complaint.. Carpark spaces very tight!! Stay elsewhere if possible!!!