Best Western Shenandoah Inn

Short on suppies Needed to stay a night, the room was clean, but when we looked there was only 1 towel and two hand towels, there was a coffee pot with coffee grains but no cups or supplies like cream or sugar. In the morning I went downstairs to get breakfast, it was a hot breakfast made a waffle , but then I see note, no taking food to rooms, which i ignored.

Booking said they had a pool. When we got there, their pool wasn't open!! Very UPSET! I will not be booking through this app again!!!

disrespected and mistreatmented felt disrespected and mistreated by management. Rented 5 rooms to take a group of boys who just happen to be African American on what our Church calls our annual spring break retreat. We were asked in not so kind of manner to leave the property though we were only 2 nights in to our stay. There was no smoking, Drinking, or bad language - The only complaint against was too much noise, which we were discipline enough to handle. We left feeling treated unfairly. Yet trying to figure out what we did wrong because making adjustment with noise dealing with kids should have lead to this kind of action by the hotel.

My room was clean and the staff was nice but the outside of the property needed cleaned. There was trash everywhere. It’s more of a motel, the room doors open to the outside. Also, there was someone sleeping/living in their car right outside the door both nights I was there.

The clean and quiet property lacked staff. The uncomfortable beds and pillows were disappointing. Despite the closed gym and pool, the free, delicious breakfast made it a pleasant stay.

Great little stopover hotel. Friendly staff, safe, clean facility.