Cresta Maun Hotel

This was a great hotel with beautiful views and comfortable beds. The shower was also very nice. The airco in the room was quite outdated and I had trouble turning it on. When it was eventually on it made a lot of noise and didn’t really give much effect it was still very hot throughout the night. Breakfast and dinner buffets were great, very varied and good food. The swimming pool was empty which was a shame because it was 32 degrees when we were there so a swim would have been nice. On our last night there was a puff adder on the steps on the way to some of the rooms. This is a highly venomous, deadly snake. Hotel staff weren’t too fased about it when we told them it was there. They just responded with “we know”. Eventually our tour guide ended up moving it because it was blocking the way to many rooms. Somewhere I expected staff to handle this a bit more professionally.

I'm a Tour Operator and I'm using Cresta Maun already for years to host my guests. Today I arrived and in 2 of the 3 rooms there were no towels - one room the airco didn't worked - in 1 room the plug was hanging out of the wall and in my room the bassin was not flushing. After reporting at the reception that in 2 rooms towels were missing they brought towels in my room but even after 3 times going to the reception there were still no towels in a room. Later in the evening when I wanted to make coffee there was no milk in the room. It was apparently out of stock. This is all very bad management and it seems that the staff is not being controlled after they have done their job. The management of this hotel is a complete disaster. Actually very overpriced for what you get !!!

Cresta Maun is the best place to be, the staff is friendly and they will take care of you from airport pick up to the day you check out .

The staff was friendly, helpful and very quick in response to emergency. The landlines were answered in time, definitely no frustration there.The food was scruptious and may evenings were delightful because of this. Unfortunately, I could not stay longer because my trip was short but service made me want to experience more.

I've always felt at home. Whether it's training or the culture, the team spirit and customer service is great. A very helpful team

Staff where very friendly and helpful, room was clean and quiet, had everything I needed, good shower, food was ok