Cresta Maun Hotel

This was a great hotel with beautiful views and comfortable beds. The shower was also very nice. The airco in the room was quite outdated and I had trouble turning it on. When it was eventually on it made a lot of noise and didn’t really give much effect it was still very hot throughout the night. Breakfast and dinner buffets were great, very varied and good food. The swimming pool was empty which was a shame because it was 32 degrees when we were there so a swim would have been nice. On our last night there was a puff adder on the steps on the way to some of the rooms. This is a highly venomous, deadly snake. Hotel staff weren’t too fased about it when we told them it was there. They just responded with “we know”. Eventually our tour guide ended up moving it because it was blocking the way to many rooms. Somewhere I expected staff to handle this a bit more professionally.

Wonderful place hidden in Maun either business or weekend hideout. With peace and comfort. Well positioned

I had to cancel my stay at Cresta Hotels (Botswana) well in advance, and despite multiple email communications and providing all required details for a refund, I have never received my money back. It’s been weeks of follow-ups, with polite promises and no actual result. The lack of accountability is unacceptable for a hotel of this profile.

I had to cancel my stay at Maun Cresta Hotel well in advance, and despite multiple email communications and providing all required details for a refund, I have never received my money back. It’s been weeks of follow-ups, with polite promises and no actual result. The lack of accountability is unacceptable for a hotel of this profile. As the founder of a hospitality platform that helps hotels connect with influencers to grow their reputation — I am deeply disappointed. This experience reflects poorly on the integrity of the establishment. I will be launching a social campaign to warn travelers about the breach of trust and possible fraudulent withholding of refunds. Travelers beware: If something goes wrong, don't expect support or fair treatment from this hotel.

We loved the stay at the hotel! The staff is very friendlly and the rooms are so luxurious. The breakfast offered a lot of delicious options and everything looked so beautiful. During your stay here you will definitally be able to relax and enjoy all the activities close to Maun.

I'm a Tour Operator and I'm using Cresta Maun already for years to host my guests. Today I arrived and in 2 of the 3 rooms there were no towels - one room the airco didn't worked - in 1 room the plug was hanging out of the wall and in my room the bassin was not flushing. After reporting at the reception that in 2 rooms towels were missing they brought towels in my room but even after 3 times going to the reception there were still no towels in a room. Later in the evening when I wanted to make coffee there was no milk in the room. It was apparently out of stock. This is all very bad management and it seems that the staff is not being controlled after they have done their job. The management of this hotel is a complete disaster. Actually very overpriced for what you get !!!