PANORAMA NHA TRANG BEACHFRONT CONDOTEL

My wife and I only found out the following after we arrived: There is a Condotel Panorama. There is no hotel Panorama. The condotel rents out many rooms to a businessman. The businessman rents out these rooms to me. Condotel Panorama disclaims responsibility for the businessman's actions and their only function is to register you. The businessman who rented us this family room had ONLY ONE family room on the 11th floor. And the photo of someone else's room is from the 30+ floor. This is a scam, like most ads from Condotel Panorama. Businessmen take other people's photos, you arrive, and it turns out that you have the wrong room at all and nothing can be done about it, because Panorama bears no responsibility for this. Now about the hotel itself: Soundproofing: 1/10. You can hear what they are saying on the street, there is a concert stage nearby, the central street of the city, Reception, lobby: 1/10 1 point, because they checked us in quickly. The elevators are terrible, the ceilings drip, 10+ people get into the elevator. There is also no automatic elevator call switch and you stop at almost every floor when you go. The hotel service is completely absent. Rooms: 3/10. We saw a cockroach, mold, the sofa smelled of cigarettes (smoking is not allowed in the hotel), the bed linen was washed poorly. Also at this time in Vietnam the air is humid. And when we arrived, the windows in the room were open, because of this the bed was very damp. Good view from the room, but probably from the 20th+ floor. No one will replace a bad room, the answer is: "you booked it yourself" The worst experience of staying in my life. I booked a high room in a 3-star hotel based on a photo, but got a low one with cockroaches, mold and a wet bed. The hotel service did not help in any way, answering that "we have nothing to do with the rooms". We immediately checked out to another hotel. Panorama and this particular owner of the rooms is a dump and a scam on the level of a cheap hostel for $ 5. It just looks like a hotel. Never stay here. When moving from here, I went to more than 10 hotels nearby in the center, everything is much better.

After the overnight stay in one of the rooms, we were impressed by the room cleanliness. So, after our Dalat trip, we decided to check in again at Panorama, having a different room, and our expectations were still met. We were not given the same rooms, but overall, we had a beautiful time staying at this place. We will definitely recommend this place and will definitely be back to this place.

A long waiting for check-in / check out, there are no enough staff at the reception. 4 on 8 elevators working conducting to a long waiting ( always between 10 and 15 min) to go up or down.  The flat in itself is spacious with a great balcony, but everything is used … rust, closets door broken, lights  broken, mold … I will never come back.