Quality Hotel & Suites at the Falls

There were no towels in the room and we had to go down to the lobby to get them. Breakfast was a madhouse and very little selection.

The location of Quality Hotel & Suites at the Falls is undeniably convenient, but unfortunately, that’s about the only highlight. The hotel feels extremely dated, from the worn-out furniture to the tired interior design that hasn’t seen a refresh in years. The ambiance is more gloomy than inviting. The breakfast experience was disorganized and honestly off-putting. It was served in a shared space with a bar and a Papa John’s restaurant, both of which are packed and noisy at night, leaving the area feeling unclean and poorly maintained the next morning. We found uncleared tables and sticky floors, making the whole experience far from what you’d expect at a “Quality” hotel. For the price and the name, I expected a much better experience. This place seriously needs a renovation and rethinking of guest services, especially if it wants to keep up with the many better lodging options around Niagara Falls. Would not recommend unless you have absolutely no other option.

Amazing location 2 minute walk to falls. Quiet. Staff were nice. And a decent price

Thanks for your service and making our travels amazing 🤩

There was false eyelashes stuck to the floor and the room didn’t seem very clean

The hotel was based very near to Niagara so the location is very convenient. However, at reception I felt a sense of passive aggression from the clerk at midnight which was unsoothing. The variety for breakfast was poor as there was only waffles and there were barely any amenities provided.