Ramada by Wyndham Niagara Falls/Fallsview

Dirty mattress just cover with white cover

We waited for our check in, we arrived 9:30pm and got clearance at 10:30pm. The frontdesk clerk her name is Kushdeep is too rude, bully, not appropriate to be in the FO of a hotel. As their policy we need to deposit cad 100 we have used 2credit cards and didnt go through. We told her that as per Trip.com we can pay cash deposit. She insisted us to pay credit card and we advised Kushdeep that we think the machine for credit card is the problem. Because other clients experienced the same. She insisted we need to deposit Cash CAD 300. Since its late already we tired we deposited Cash CAD300. But the way she handled and dealt with us is RUDE, inconsiderate and not even bothered to apologize for their mistake and using OLD MACHINE FOR CREDIT CARD. THE ROOM was too smelly of OLD ESTABLISHMENT, THE PAINT IS TOO DARK AND THE T&B is OLD. Everything in this HOTEL IS SUCK. Unbelievable that Trip.com includes this hotel in their lists. THE HOTEL IS SUBSTANDARD FOR CANADIAN HOTEL. I would like the manager of FO to discuss about the behaviour of KUSHDEEP the FO CLERK DUTY DURING OUR CHECK IN. She shouldnnot be in that role.

Very good location for a low budget hotel. Beds are very old to the point that mattresses are sinking. Some rooms have strong smoke smell and others in the bottom floors are very dated. I enjoyed very much the small pool since it was low season and I was able to use it with no crowd. Nice water temperature. Don’t expect any Falls view, it’s only a name attached to the area, you have to walk or use a very convenient bus that stops right in front of the hotel and it takes you to the falls view area very conveniently and cheap, great for elders and people with mobility challenges Overall, I was satisfied with the experience and stay