Embassy Suites by Hilton Niagara Falls/ Fallsview

We took the bus to Hotel 15 mins from main bus station Room is great, views are stunning Elevator is only one for some building, sometimes we’re waiting for a long time Breakfast area is not enough for customers

We might have stayed at unprepared room. The shampoo and conditioner were empty so I had to call front desk to get it. According to a lot of reviews, there used to be some coins in the room to get water and pops from vending machines. However we couldn't find any coins from anywhere and we weren't even explained about that. There's no amenities except for Shampoo, Conditioners, Shower gels, Hand soaps, so I highly recommend bringing your own. Wifi also didn't work at all. Tried to connect but errors occurred. All employees were very nice, but service was poor and not worth it for the price and reputation.

Make sure you read the small print about the view of the falls! We booked a room that said “falls view” as opposed to “city view” but when we came to check in it was partial falls view and the photos of the view out the window were incorrect and it was half falls view but with the corner of another hotel obscuring the full view. We paid another £152 on top of the £240 we paid for the room to upgrade to what we thought we were getting - ie the one in the photo of our booking (below) Admittedly in the small print the word “partial” did appear so I had no recourse. Expect a 20 - 30 minute wait for lifts to arrive to take you down and as a result breakfast was heaving!! That said the room was lovely and it was clean and the views were brilliant…as you’d hope for £410 for one night!! Oh and remember tax is on top of everything advertised - so the $70 parking is actually $87ish etc etc

As a Hilton Honors member, I was disappointed that my recent stay was not credited to my account, even after requesting it.

The hotel feels old but the views of Niagara Falls are really great! Was given a horseshoe view room at first which I didn’t quite like it and the staff didn’t validate the card properly and we couldn’t enter the room. The room lock is also abit faulty. Was given the option to upgrade the room for $150CAD a night for the Canadian and US falls view which was wonderful. Really enjoyed the room. The shower was hard to use. The breakfast was quite bad also.

Stayed in a renovated room with an excellent view of the Canadian falls. The hotel itself was too crowded. Had a 20-minute line for breakfast at 9am.