Sheraton Fallsview Hotel

Good facilities with a few attractions we can go to as part of hotel, great location very close to the falls and amazing views of both the light show and fireworks during the evening

great location, but there was a problem with the cleaning the room. The breakfast was definitely not worth the price although the view was amazing.

The window is full of finger print mark, we book for the falls view room and once we entered the room there are clearly uncleaned windows and once we open further the curtain, there are more marks, oily and dirty marks with kids finger and hands mark over the window, well, it's obviously the cleaner did not clean the places where they are covered, but more difficult to accept is the area which is clearly seen that it is not yet cleaned, we understand time is tight and it's the Canada day holiday, the rooms are busy, but we just want cleaniness, on the other hand, there are chocolate and other oreo chips on left on the ground, near the bin area (I understand it's dark and the carpet is in darker colour at the side too), but again, it is not been cleaned and vaccumed, we did not even try to look at other area underneth the chair or table, they are dusty too. I hope the hotel can be more cautious and check the cleaner's work after they claimed to be cleaned. The hotel can contact me directly I can provide more pictures we took and I hope they can enhance this situation in the future.

Just right at the heart of Niagara falls with all the attractions. Amazing view at 13th floor buffet breakfast, however the foods selection and quality fall below expectafion.

I had a disappointing experience during my stay at this hotel. The washing area had no body wash. I called the front desk three times asking for help, but still had to wait nearly an hour before someone finally showed up. Because of this delay, my kids had to go to bed without a proper bath, which was very frustrating. This situation could have been easily avoided. Basic amenities like soap and toiletries should be checked and ready before guests check in. It’s the hotel’s responsibility to ensure that everything is clean, stocked, and working properly. Guests should not have to chase down staff just to access essential services. I hope the hotel takes this feedback seriously and improves both its room preparation and response time moving forward.

The quality of the hotel was great. The service was exceptional (especially the concierge), the view was wonderful.