Empress Inn and Suites by the Falls

Never again will be back and book at this hotel… room are very dirty…. I booked 2 family rooms and we need to pay for the parking.

Custo benefício ok. Boa localização, perto das cataratas podendo ir a pé. Deixamos o carro no estacionamento do hotel (pagamos 10 dólares). Precisam colocar antiderrapante nas banheiras pois é muito escorregadia e quase caí.

定了房由於時間來不及提前溝通死活不給退，無良，再也不定了

房間和衞生間都比較寬敞，環境也比較安靜，和朋友一起住了一晚，感覺都挺滿意的。據説我們的訂單比淡季時要貴出很多。

#negative #Jag var missnöjd med Ljudisolering,Ljudisolering i korridoren,Restauranger i närheten,Affärer i närheten,Sängens komfortnivå,Hotellets doft

I was concerned about reviews I can’t lie but I am not sure why all the bad reviews. 1 thing they need to update their pictures on the site to show renovations ect. …READ MORE Trip typeVacation · Couple Rooms5.0Service5.0Location5.0 Hotel highlightsQuiet · Great value RoomsOur bathroom was newly renovated. King bed was extremely comfortable pillows as well. Very clean double sink fridge microwave. Only thing not enough hot water for nice shower in the morning Nearby activitiesClifton Hill the falls great buffet around the corner. Skylon tower lights up at night it’s beautiful. You can find everything just a short walk away but was off the main drag making it quieter SafetyWas in a very safe location no issues at all we felt very safe WalkabilityOnly about 5-10 min walk to Clifton Hill and many other areas Noteworthy detailsRenovated clean rooms close to everything great place at a great rate

They don't do house keeping service unless you go and request every single day of your stay. they said my room was cleand already and guess what, everything was as is, not even changed the towels. They do take 100 dollars security deposit and did not release in my case. The lady at the front desk [Sukhi] talks very rude and they took cash from me for car parking and did not provide any receipt for it. later i insisted to get one and i got on on cheap paper. after I lost that in clifton hills while doing golf. now I had to call her multiple times and finally they picked my call. when I ask her to provide email confirmation for the car parking to later use for my TAX returns. she was talking non sense. you can stay away from this motel and you can choose one that has good/proper customer service. Rooms are absolutely terrible and front desk service is horrible.

Horrible experience, we got bed bug bits. Never again and would not recommend for anyone. Horrible experience, we got bed bug bits. We woke up at 3am to complain and they told me the bug is from outside. Never again and would not recommend for anyone.

Parking is NOT free, $10/day and there was shattered glass all over the parking lot the entire time we were there. I unexpectedly got my period in the middle of the night and bled onto the bedsheets, and onto the mattress pad underneath. I didn’t think it would be a big deal because as every woman knows, blood comes out with cold water and bleach. However, after checking out I received a call from the hotel who told me they’re charging my credit card $250 for the blood stained sheets. I tried explaining and apologizing that it was an accident, the owner raised his voice over mine, called me disgusting then hung up on me. I went back to the motel asking to see the sheets but he would not let me, and he only showed me photos of the stain that would easily come out if they actually washed their sheets. I argued that I did NOT authorize any extra charges but he contended that I did, yet would not let me see the form with my signature nor would he even let me in the lobby to speak to another employee. The only form I signed was a damage form, and blood on sheets isn’t damage, it’s washable but clearly this hotel doesn’t clean their rooms or anything in them. If a child wet the bed, would they charge $250 as well? Or if someone accidentally spilled a drink on the bed? Apart from this incident that left me completely dehumanized, degraded, and out $250, the motel door locks don’t work properly, fridge doesn’t work, and no fan in the bathroom. Also, the entire hotel STINKS and they employees are not welcoming at all.