Gästanvändare
23 september 2024
We recently stayed at Citi Residenci for two days, and overall, it was a mixed experience. Positives: The service has notably improved since our last visit six months ago. One significant change was the correction in pricing for bottled water, which was charged as per MRP this time, unlike before. Room service was prompt, and the staff responded quickly to requests, a clear improvement from our previous stay. The food was also enjoyable, with good variety and taste. Negatives: Unfortunately, the condition of the room was disappointing. There was noticeable seepage on the bathroom ceiling, which caused a musty smell. The shower curtain was quite dirty, and the room itself had a stale odor, suggesting it hadn't been cleaned properly in a while. The sofa chair in the room was worn out, and on the first day, some essential bathroom toiletries were missing. Despite the room's poor condition, the improvement in service made this stay better than our last. However, more attention to room maintenance would greatly enhance the overall experience.
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