Nikko Senhime Monogatari

The best hotel ever! The service was amazing, the room, the onsen… everything was just perfect! You get a little welcome mochi and tea, the luggage was put in our room after luggage storage, yukata given… everything was top notch ✨

I booked this hotel through Trip.com and the pictures of the room I chose included a spa. I got to the hotel and although the room was big, japanese style, it didn't include the spa. The hotel was quite expensive and I was really hoping to relax in the spa. I complained in the reception, but the staff barely spoke English. I got really disappointed as one of the staff members started laughing at my complaint. They didn't offer to change the room. Other than that, the food is good, if you like japanese cuisine. There are no western food options at all.

4.5 stars!  Property is older but extremely well maintained.  The corner western/Japanese rooms are spacious with two western beds and tatami area, single japanese bath and shower area and separate toilet area, mini fridge, tv, sitting area overlooking the river and table with four chairs as well as a massage chair!  Onsen area has both indoor and outdoor areas separate for men and women and a cold plunge as well as multiple hot baths.  Minus half a star for low staffing in the store/cafe areas (often no staff member to be found when kakigori desired), no in house lunch option and overly fatty meat on the 3rd night dinner (breakfast and dinner were LARGE and BEAUTIFUL but perhaps heavy on the yuba.  Also, shuttle to the train station is only at 10 and 11am and getting cabs is difficult.  However, would overwhelmingly recommend Nikko Senhime Monogatari!

We love this hotel.

A lovely experience in a beautiful area of Japan.  The onsen was a special experience!

We had a fantastic stay at this hotel in Nikko. The staff were incredibly friendly and helpful, making our experience truly enjoyable. The meals, both dinner and breakfast, were delicious. The hotel's amenities, including a public bath, mini market, vending machines, and a cafe, covered all our needs. Additionally, evening events added a nice touch to our stay. Its convenient location, easily accessible from the train station via bus, made exploring Nikko effortless. The complimentary shuttle back to the train station upon check-out was a thoughtful gesture, rounding off a great experience.