Kinugawa Onsen Sanraku

The room was spacious, the bed was comfortable, and the view was great. The free cocktail and coffee services in the lobby were nice, as well as the free drink bar (including one beer per person) near the entrance to the hot spring. The paid massage service was also good. The meals were decent, especially the grilled beef, which simply melted in my mouth. The restaurant staff welcomed us warmly and provided friendly service. Cons: The variety of hot springs was lacking, and the view from the hot springs was almost blocked, which was disappointing. The lockers for valuables used combination dials, and foreign guests often didn’t know how to use them, locking their room keys inside and struggling to reopen them. This was a major inconvenience. They should switch to a key-and-wristband system like other onsen hotels. The room itself felt like an old, once-grand mansion that had seen better days. The furniture had many scratches, and the surfaces were worn and peeling. It made me think it must have been impressive in the past. Still, the room was definitely more spacious compared to other hotels.

best service

住宿環境不錯，服務都很好，是食物一般

早餐及晚餐地方舒適及豐富，房間很大及舒適, 原本訂了日式房間, 但朋友不能睡地上要求換有床房, 職員立刻幫忙處理, 職員服務很好.

鬼怒川温泉小鎮很蕭條，疫情影響還在。酒店不是房內用餐，跟許多這個價位的温泉酒店不同，有些遺憾，攜程網站應該寫明確。晚餐早餐中規中矩，可以接受也不驚喜。

酒店的温泉不錯，出來還提供當地梨汁挺好喝。房間面向鬼怒川，景觀不錯。酒店設施偏舊，但也是當地普遍現象。