Gästanvändare
19 september 2023
We were really excited to stay here however we were slightly disappointed with the lack of attention to detail. Overall the bed was comfortable and the location was excellent. The breakfast was delicious, made fresh for each table and available at a time that suited us. The shower was good and had hot water, and we really enjoyed the bathroom being outside. The staff were attentive to our needs and dealt with any request we had without a hitch. We really liked having the pool too and being a small complex meant that it was always calm and quiet around the pool. We really loved that the 5 cats and a dog were really well cared for and clearly enjoyed being around the guests. The room left us feeling a little disheartened. The bed nets had holes in them and one was patched up with a plaster - that's right, a band aid. The sheets were old and worn, I could clearly see two worn patches from the couples who had stayed here before us. The fridge was dirty, smelled and had dead ants inside. The room was incredibly dark and the only mirror was above the sink outside. This didn't have a light above it and so getting ready to go out was really hard. The number of mosquitos in the room was astounding. We killed as many as we could, luckily had our own plug-in repellent and a bed net (with holes) and were bitten more here than our entire trip in Sri Lanka, including when we were in the jungle. I tried to open the curtain on our first day and the whole pole came tumbling down on top of me. The original wooden pole had been replaced with a light weight plastic pipe which fell EVERY time you tried to open or close the curtains. There was no wifi in the room, this was only available at the restaurant and around the pool. On 3/6 of the days we were here, the wifi data had run out and we were not able to use the wifi for most of the day. On one of the days there was a powercut and so we were unable to use it on this day either. It's important to note that we're not huge users of data and simply wanted to go on social media or message family but were unable to do so because other guests were using it do stream. It would probably be wise to just get a better plan that reaches all of the rooms with more data. One morning we were awoken at 6:30am because someone was sweeping our veranda. Overall we really enjoyed our stay in Nilaveli and the location couldn't have been better. We thought that Bella Nilaveli was going to be luxury without the luxury price tag and we've come away feeling like the owners need to spend a few nights in the room to identify what's missing.
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