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Läge och interiör4.0
Bekvämligheter4.2
Service4.3
Renlighet4.5
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Gästanvändare
Lagunpoolvilla
Bodde på mars 2024
Par
1 recension
2.5/5
Publicerades 5 apr. 2024
We stayed 3 nights in the hotel. While the location and the privacy met our expectations, the hotel is definitely not a 5*. It hasn’t been renovated for a long time, I almost fell off from the treadmill because it hasn’t been oiled for ages. Food is terrible, my husband and I got food sick during our stay. The food is very low quality and super oily with limited healthy options. Furthermore, it’s crazy overpriced for such low quality. Service was initially good, but regular miscommunications due to the level of English resulted in a painful check-out experience. Additionally they didn’t show interest that we were not happy with the check-out process or the feedback on the food as they didn’t even ask any details at check-out. Such a pity, it could be really a beautiful place.
Översätt
Svar från boendet: Dear our valued guests,Thank you pretty much for choosing L'Alya Ninh Van Bay resort as your destination for this vacation.Our resort is located on a peninsula with a pristine beach providing you with a private space to relax. Besides that, we apologize for the things that caused you uncomfortable during your stay and also really appreciate your contribution to our resort construction regarding treadmill, food, etc. We are going to take note of all and work to improve it.We look forward to welcoming you back.Best Regards,L'Alya Ninh Van Bay
Phi quoc
Hill Rock Pool Villa
Bodde på apr. 2024
Par
1 recension
4.0/5
Mycket bra
Publicerades 29 maj 2024
My Birthday Present got stolen!!!
My friends and I stayed here for 2 nights and 3 days (5/12/24 to 5/14/24) to celebrate my birthday. We got 2 villas, my husband and I stayed in #29 and my friends in #30. Everything went perfect; foods, services and the views was remarkable except it is very hotttt they need more A/C. However, everything is ruinned because my Jellycat Keychain got stolen on the night of 13th. It was not really valueable item but I cant stand for stealing. I cant imagine this happening in a 5-Stars Resort. My husband yelled at me and said nobody gonna steal an unvalueable item and he also explained that if someone wanna steal they gonna steal something more valueable such as watch, purse, etc. He calmed me down and we decieded to find it again. After 2 hours searching the villa and we couldnt see it. We contacted Thao (our host) and she could not do anything. She said that their housekeeping have been in this industry for years and this never happen before. So, are they trying to say that we are lying about the keychain which cost only $30??? I know this aint gonna go anywhere or got resolved because they will Never-Ever admit that they steal it. I just wanna leave this review to get others attention and protect your items at all cost. Thanks
Översätt
Svar från boendet: Dear our valued guests,Thank you so much for choosing L'Alya Ninh Van Bay as your destination for this vacation.Our resort is located on a wonderful peninsula surrounded by a pristine beach and mountains so we can provide villas with a great view and privacy to make our guests not only feel relaxed but also in harmony with nature.We are extremely delighted to get your appreciation of our resort regarding service and view. Besides that, we deeply apologize for the inconvenience that unfortunately happened during your stay, we took note of that and strive to find your keychain and update you as soon as possible.We look forward to welcoming you back.Warm regards,L'Alya Management
young
Hill Rock Pool Villa
Bodde på dec. 2022
Par
11 recension
4.7/5
Otroligt
Publicerades 27 mars 2023
We loved everything about our vila. Every staff, including our butler, Mr. An was so sweet. The activities were very fun and relaxing. The food option was good as well. We would most definitely come back for another stay in the future!
Översätt
Gästanvändare
Lagunpoolvilla
Bodde på juni 2023
Par
1 recension
5.0/5
Enastående
Publicerades 24 juli 2023
It is the best place where you can come to relax and retreat.
I will come there again.
Översätt
Evannnnn
Lagunpoolvilla
Bodde på juli 2024
Par
8 recension
1.7/5
Publicerades 17 aug. 2024
진짜 날씨가 너무너무너무 더워서 호텔 내에서 할 수 있는 프로그램도 없고 식당도 너무 덥고..
네이버 블로그 후기 보고 더워봤자 얼마나 덥겠어 했지만
너무 더워서 아무것도 할수가 없었다.
룸서비스는 세상 너무 느리고 레스토랑 대머리 직원은 대처가 많이 아쉬웠습니다.
가장 좋았던건 로비 레스토랑에 뷰이다!
하지만 즐기기에는 너무 덥다 !!!
운좋게 선풍기라도 있으면 다행이지만 없더라면 너무 덥다 ㅠㅠ
Översätt
Gästanvändare
Hill Rock Pool Villa
Bodde på juni 2024
Par
2 recension
5.0/5
Enastående
Publicerades 29 juli 2024
전날 새벽 비행기로 와서, 그 다음날 랄리아에서 1박하고 나왔는데 정신없이 나트랑 도착하고 살짝 시내구경 한 후에 랄리아에서 여유롭게 놀면서 쉬니까 너무 좋았어요. 숙소도 좋고, 모든 직원들이 다 친절했어요. 자전거 타고 돌아 다니고, 낚시도하고, 수영도 마음껏하고 추천합니다. 밥값이나 그런게 한국물가랑 비슷해서 점심 저녁 먹었는데 13만원 정도 나왔어요. 저는 1박정도가 딱 좋았던거 같아요 ㅎ
Översätt
6/7
Svar från boendet: Dear valued guests,Thank you so much for choosing to stay at L'Alya Ninh Van Bay Resort for this vacation.The most valuable reward is to know that you have very much enjoyed your time at our little paradise. Our resort is surrounded by nature with stunning and unique views from all villas. So, the service that we would like to provide our valued guests must be paired with these beautiful things that nature bestows.Furthermore, we really appreciate your great feedback regarding our staff, good food and activities.L'Alya family looks forward to welcoming you back.Best regards,L'Alya Management
규규여행
Hill Rock Pool Villa
Bodde på apr. 2024
Par
8 recension
4.5/5
Utmärkt
Publicerades 10 maj 2024
다 좋아요! 나트랑에서 휴양 하시려면 여기 완전 강추!!!!!
조용하고 자연소리 밖에 못들어서 넘 힐링 하고 가요!!!
먹을 거는 캐리어에 담으 오시길!!
체크인 할 때 다 뺏기고 체크아웃때 돌려 받아요!!!!!
라면 꼭 꼭 꼭!!!!!!!캐리어에 담아 가세요!!!!
Översätt
Svar från boendet: Dear 규규여행,Thank you so much for choosing L'Alya Ninh Van Bay Resort as your destination for this vacation.Our most valuable reward is to know that you had a wonderful stay at our little paradise. Our resort is situated on a peninsula surrounded by ocean and mountains. When you are here, you can be close to nature and wild animals and our resort has a restaurant providing good food meet quality standards.We look forward to welcoming you back.Best Regards,L'Alya Management
Svar från boendet: Dear Chenglucas,Thank you pretty much for choosing to stay at L'Alya Ninh Van Bay Resort.We are glad to get your appreciation of our food at the restaurant. On the other hand, we also really appreciate your feedback on the things that we still lack to make our service excellent and ensure it will be fixed and improved in the future.We hope to have another opportunity to welcome you back again.Warm regards,L'Alya Management
Gästanvändare
Hill Rock Pool Villa
Bodde på okt. 2024
Familj
3 recension
3.7/5
Publicerades 4 dec. 2024
딱히 시설이나 이용할 프로그램 없었어요 사람이 없고 프라이빗해서 넘 좋았어요 개인집사는 친절한데 레스토랑 직원들은 진짜 별루
Svar från boendet: Dear BrusYang,Thank you so much for trusting to stay at L'Alya Ninh Van Bay Resort as your destination for this vacation.Our most valuable reward is to read that you have so much enjoyed your stay in our unique and stunning resort environment. The services we like to provide our guests have to pair with this level of exceptional natural gift. We will share your appreciation with our team especially Mr. Dat your butler. We believe that they will be happy and have more motivation to chase their passion in the future.Once again, we sincerely thank you for all your good words and L'Alya family looks forward to welcoming you again at L’AlyaBest Regards,L'Alya Management
Svar från boendet: Dear valued guests,Thank you for trusting to stay at L’Alya Ninh Van Bay and sharing your experience.It is a real pleasure to have you here and we are extremely excited that you appreciate the services provided such as Butler service, food and our pristine private beach... as well as the attention from our team members.We are looking forward to welcoming you back in this unique part of the World called L’Alya, "A little paradise"Sincerely yours,L'Alya Management
Gästanvändare
Två Sovrum Vid Stranden Poolvilla
Bodde på aug. 2024
Familj
1 recension
4.0/5
Mycket bra
Publicerades 7 okt. 2024
섬안에 있으면 즐길거리가 많지만 2박까지가 적정한것 같습니다. 직원 서비스와 음식도 맛있지만 섬이라는 점을 인지해야합니다.
Svar från boendet: 親愛的李英,來自拉亞寧凡灣度假村的問候。非常高興得知您在 Ninh Van Bay Resort 拉爾亞度假村度過了愉快的時光。 非常感謝您對我們的設施和服務質量,特別是管家服務的認可。 今天這對我們來説真是個好消息,我們將與我們的團隊,特別是迪普·巴特勒女士分享這些可愛的評論,我們相信她會很高興聽到這些,我們的團隊也會非常想念你。我們期待您的再次光臨。Warm Regards,L'Alya Management
Svar från boendet: Dear Msshenly,Thank you so much for sharing your experience after staying at L'Alya Ninh Van Bay. We are really happy to get your appreciation of our warm and attentive staff on the island. Besides that, we will take note of your contribution to improving our facilities and decoration materials in the villa and we also sincerely apologize if anything causes you inconvenience. According to the accommodation policy of the resort, the children above 12 years old will be considered an adult. The Lagoon Villa allows the maximum number of guests to be 3 adults, but your whole family is 4 adults in total. So, the Lagoon Villa doesn't have enough capacity and space for 4 adults for accommodating. When reaching our Lounge, we would like to give you a little time to chill out after a long way to reach our resort with personal service of welcome cakes and welcome drinks before reaching the island to explore our unique paradise.Once again, thank you so much for your understanding for us and we hope to have an opportunity to welcome you back.Best Regards,L'ALya Management