Amanoi

typical ‘best hotel chain’ so no cares even you have some feedback for them. spa had missed our booking, meals took half an hour each time to be served, calling us at 9pm to ‘see if we wanted to go for dinner’. probably much better value spending this much a night on four seasons.

The service at Amanoi was fantastic, meeting the high standards expected from Aman. However, some issues, particularly the unexpected noise, impacted our stay: Noise Disruption - Most Disappointing Aspect: Our first morning was serene, but on the second day, we were unexpectedly awakened by loud machinery noise from a nearby park as early as 6–7 a.m. The disturbance continued throughout the morning, interrupting even our attempt to rest after breakfast. Many guests travel all the way to Amanoi to find peace and tranquility away from city noise, so this was especially disappointing. Although the hotel eventually offered a small compensation after we raised the issue, it would have been preferable if they had addressed it proactively. Location Issues: The location listed on Trip.com was incorrect, causing our Grab driver to drop us at a different place. The driver then charged extra to get us to the correct location. Accurate location information could prevent this inconvenience for future guests. Limited Dining Options - Lack of Pre-arrival Information: Amanoi has only two dining options, with the BBQ restaurant open to the public only on Saturdays. Unfortunately, this detail wasn’t shared with us beforehand, so we missed the BBQ night and had to dine at the same restaurant both nights. While pre-arrival communications were focused on add-on cost services like transportation and visa fast-tracking, providing essential details such as dining schedules and locations would have greatly enhanced our planning and experience. Language Accessibility: My mother reads only in Chinese, and we were given a Chinese menu only during our final meal out of four. Having this option from the beginning would have significantly improved her dining experience.

首先要説一句，所有的安曼都很好，不管是國內還是國外，不管是房間還是風景。其次，越南的這家安曼服務特別好，所有人都很熱情，特別是經理Nhi，還有服務員Ivy和一個會説中文的小姑娘，感覺尺度把握的很好，這點很難得。再次，風景挺好，在國家公園內，推薦去goga peak爬山，半小時來回，站在山頂可以看他們明信片上的風景。最後這次留了遺憾，沒有坐船，下次來補上。 最後提一個建議，可以放個桌球或遊戲室之類的，晚上沒什麼活動。