An's Eco Garden Resort

Great all round

This was the best accommodation I’ve stayed in during my trip to Vietnam. I don’t really know where to begin.. we booked this place as a quick rest over spot before going to different hotel in Ninh binh. We canceled our other booking and extended our stay here because the location, atmosphere, and most of all… EXCEPTIONAL CUSTOMER SERVICE.. was just wow.! The staff are so friendly and went above in beyond in ensuring that we had a lovely stay and that all our needs are met. Examples.. we forgot our wallet getting out of a taxi - they paid for our trip until we could pay them back, it starts raining - they give us an umbrella to use for the day, we upgrade rooms - they offer to move our baggage, we make plans for the day - they ask us what we are doing before leaving and give helpful advice and tips, they help book our night bus leaving the city and the end - they offer to let us use a room (unpaid ) to shower before our journey. The place is also very picturesque, affordable, offers a lovely free breakfast, and goats come from the mountains to greet you everyday. This place deserves an extra star if I could give it. Ninh Binh was amazing - but what made this such a memorable place was An’s ecostay!

We had a really great time here. The grounds are beautiful and incredibly peaceful which is a very nice change of pace from Hanoi. We booked a massage right upon arrival and that did not disappoint with having the service come to the room. It was a really great experience and I’d recommend it to everyone. On top of everything else the customer service was next level. Everyone on staff was so nice and anticipated our every need. When we wanted to book a tour late they took care of it. When we realized we might need a car to Hanoi airport they arranged it. My only regret was not coming during the summer and trying out their pool. Oh well next time.