Niseko Konbu Onsen Tsuruga Moku-No-Sho recensioner

This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included. It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel. The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options. There was no gym in the hotel and difficult to do some proper full-body exercise. Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us. We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better. Staff in general was very helpful and friendly and some of them spoke English and Chinese. The hotel was short of staff IMO. I could see them running around in the hotel. The ski equipment room could be equipped with better facility to dry ski boots and gloves. Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway. The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.

2nd time staying at this hotel. First was pre-covid. The hotel needs a bit renovated in the rooms (ie. the in room onsen have cracks, bathrooms). Otherwise, the service from staff, dining, and the hotel itself are top notch in the Niseko area.

Very convenient if you are planning to do some skiing in Niseko, great dinner menu and amazing lounge with a fireplace and complementary wine. Breakfast is Japanese style with no alternatives, the staff is nice but calling a taxi is mission impossible and everyone is quite dismissive with the guests, like there is no taxi and that’s not our problem, in a hotel this expensive it should be your problem whether you like it or not.

Staffs were helpful and friendly. Room was clean and big. Perfect for couple.

Very cozy hotel..: good for chil and relax…

All staff have servicemind .We feel good and happiness all time when stay here.the most important ,dinner was verry perfect.

Attentive staff. Great atmosphere. Clean and tidy room.

設施：訂了私湯套房，非常滿意，房間面積大且舒適，加上隨時可以泡湯看雪景，天上人間。 衞生：整個酒店需脱鞋入內，一塵不染。 環境：周邊環境很靜謐，漫天大雪，潺潺流水。酒店內部的細節做得很棒，佈局，傢俱，光線，擺設……每一處都讓人心生喜悦。 服務：非常好的體驗！每個人都温温柔柔，笑意盈盈。特別是“周易”，讓人印象深刻💯給我們介紹了很多當地的典故和食材，酒類的詳情，非常棒👍🏻 二世古，明年見。還會選擇昆布温泉鶴雅！

定的帶温泉的房型，房間沒得説，具有傳統風格；很乾凈、很大、很智能，露台望出去就是雪景很美；公共浴池在17:30之前基本沒人，洗漱用品一應俱全，可以一邊泡湯一邊欣賞雪景。 工作人員會在大門口等着客人辦理入住，語言交流通暢，有中文服務（要看上班時間，不是隨時都在）。行李會運到房間，check in不用自己去，會引導你至大廳休息片刻，由工作人員辦理。 大廳的酒水飲料都是免費的，烤棉花糖、黃油土豆也是不限量供應的，還會提供一些桌遊以供消遣。旁邊就是moiwa雪場，五分鐘車程，回來以後在房間的按摩椅上按好以後再美美泡湯，十分愜意～ 早晚用餐時間也會提前詢問，每日的餐食都不會重複，有開盲盒的感覺。棕色長本里的飲品都是可以隨意享用的，建議一定要嘗試一下當地的white wine，入口是回甜的，像我這種不常喝酒的也能接受。第二天很幸運被安排到靠窗的位置，能一邊吃飯一邊欣賞雪景👍 總體來説是一個非常好的度假勝地，節奏慢。不差錢的隨便定，或者在淡季時來也是一個不錯的選擇。希望下次春夏天再會～

酒店位置很偏很偏，雖然知道旺季價格貴一點但是1.3w真的絕對不值得並且覺得被殺豬了。酒店早餐蠻好，晚飯巨難吃無比，生鮮比國內日料自助還難吃，超級無語。剛到給我們介紹的時候説可以幫忙打車，晚上去前台問能不能幫忙打車，回覆一個詞no，然後也不解釋為啥，後面同伴態度強硬一點還是幫我們打了，但是沒車，這個不怪他們（再強調一遍酒店太偏了）。因為酒店太偏，附近便利店都沒有，餐廳也沒有，衹能待在酒店裡，OK這些都行，但是整個酒店暖氣開的格外低，必須穿優衣庫打底在裏面。女生為了拍照好看不要來這家，拍照很一般很一般，巨暗，房間也不好拍，就私湯好拍一點，但是私湯的房間很貴完全萬萬沒必要哈。

酒店硬件都不錯，就是很多老外住客嗓門有點大。尤其晚上用餐，本來餐廳就不大，四五個白男一坐，哇啦哇啦，直接吃成社會大飯店，有點下頭……

服務很好，但就是有時候孩子多了，在大堂有點吵。其餘的都點贊，特別温泉很少人，室外，下着雪，氛圍感滿滿的。而且距離雪場也近，酒店也有班車，

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1w多一點都不值 感覺服務員都在應付了事 管理有問題 吃的也沒有很對得起這個價格 飯後甜點就兩片水果。。 而且什麼都要再收費 連裝衣服的袋子都要再收費 郵件不回信 打電話才聯繫上 接送服務也不值1w多這個價格 總體感覺比之前住過同等價位的住起來差太多了 除了有個私湯其他的一點也體現不出來1w多塊的感覺