One Niseko Resort Towers

The room is very specious and staff very friendly.

The staff are not knowledgeable on 3rd party ski hire or ski school. We returned the equipment 1 day earlier and the staff said ok and asked if we are fine with 50% refund. We said yes. The next day they said they never said this.....no English, and don't ask questions, they will not be able to answer. They are well mannered and kind, just no direction and very messy. Bus schedule is also confusing, staff are not clear and busses don't often come without calling and reminding. They say it is due to weather condition, but it wasn't. You need to book set menu dinners at their one and only restaurant, 3 days in advance. We missed the Christmas set dinner, and even though on the phone to reserve the table, we asked for set menu, they didn't decline and they didn't say we needed 3 day advance notice. So we went and ordered small alacarte meals. Small dishes but were absolutely delicious. Hot Spring facility is excellent. Rooms are clean and the layout is fantastic. They have a washing machine that dries as well. Bring your own laundry detergent But I must give 100% credit to them as we left our bag at the lobby and they arranged to send it to Tokyo for us and called the receiving hotel as well,.

GOOD LOCATION