Montigo Resort Nongsa

I chose Montigo Resort Nongsa to celebrate my partner's birthday, and honestly, they made it special. I left a note mentioning that it was my partner's birthday and the team truly went the extra mile to surprise him in the evening with a birthday cake with candles all ready, and even a sweet "Happy Birthday" spelt out with flowers on our bed. It was such a thoughtful touch, huge props to the team for that effort! The view from our private pool at night is stunning. It was so peaceful with sky full of stars and we were able to see the lights of Singapore across the water from our room. The resort location isn't exactly convenient as it sits outside of the Batam central area where all the malls are at, but this is definitely the place for a quiet and chillax weekend getaway. The only thing that wasn't quite perfect was the breakfast spread and water. The breakfast was below standard type of bad in terms of taste and available selection for a resort of this price point. More importantly is that we did notice quite some small black bits floating around in the pool, and the water for the bathtub had this yellow tinge (we leave it running for 20 min and it's still slightly yellow, and the water flowing out turned cold after 20 min). Although, these weren't a huge deal-breaker cause both of us don't use the bathtub, but it's something I think the resort should seriously look into if they are positioning themselves as a high-end resort. Overall though, despite that the issues, our stay at Montigo Nongsa was fantastic. The amazing service, especially that lovely birthday surprise, and those incredible nighttime views completely won us over. If they can just sort out the water situation, it would be absolutely top-notch. We're already thinking about when we can plan our next visit!

Dear Montigo Resort Team, I wanted to take a moment to express my appreciation for the wonderful hospitality during our stay from March 19 to 21, 2025. From the moment we checked in, we were pleasantly surprised to receive a free upgrade, which made our stay even more enjoyable. Despite the unexpected rainwater flooding on the second floor due to the monsoon weather, your team responded promptly and professionally. We truly appreciated the late check-out offer at 3 PM and the discount on in-room dining services as a goodwill gesture. While we couldn’t take the late check-out due to our plans, the dining discount was a thoughtful touch. We also thoroughly enjoyed the BBQ in-room service, choosing to cook ourselves without a chef. It was a fantastic experience, and the quality of the food provided was excellent. Overall, the exceptional customer service made our stay a pleasant and memorable one. Thank you for going above and beyond to ensure our comfort. We look forward to visiting again in the future!

We had a fantastic 4-day, 3-night family getaway at this resort! Our kids (6 & 8) loved the facilities, including the kids' club (complimentary, though optional activities come with a fee) and pools (both our villa's and the beach bar tiigo's). The service was top-notch, with friendly and attentive staff going above and beyond. While the location was out in the middle of seemingly nowhere, and cleanliness was good but not perfect, the exceptional service and facilities made up for it. The prices for food and activities are high and very much resort priced (around Singapore pub prices for drinks and food), but you have to option to order food delivery via Grabfood (collect from main lobby) so you can pick and choose. Seafood dinner at Pantai restaurant was good. Enjoyed the spa wellness programmes too, but again, very pricey. All said though, we wish we had more days there to try out all the family and outdoor activities, and we'd definitely recommend and return!