Batam View Beach Resort

It was a nice short getaway away from the hustle and bustle of the city life.

It’s our first trip to this resort and we are really impressed with the place. There is a free transfer from nongsapura ferry terminal to the hotel even when we arrived on the last ferry. All the hotel staffs we met are friendly and helpful even though some of them do not speak/understand english very well. We booked the room with sea view and the view is beautiful. Lounge has live band till 12 midnight as well. There’s also room service for food till 9pm and the food is nice. The complimentary breakfast spread is not too bad as well. We will definitely come again. My emails to them are also replied promptly.

Not a great service. Especially since the ac was not working properly. No proper amenities. They were not able to handle the crowd. Cancelled our spa services at the last moment after making us wait. No apology from reception staff too.

Horrible Stay – Worst Hotel Experience Ever! I had an absolutely terrible experience at this hotel, and I strongly advise others to stay away. From check-in to check-out, everything was a disaster. 1. Delayed Check-In Without Notice We arrived at the hotel at the designated check-in time, only to be informed that our room was not ready. There was no prior notice or apology—just a blunt statement that we had to wait for another hour. After a long journey, this was incredibly frustrating and unprofessional. 2.Rude and Unhelpful Staff When I requested a king-size bed, the front desk staff rudely told me there was no availability. Instead of offering alternatives or at least being polite about it, they simply refused to talk, acting as if I was an inconvenience rather than a paying guest. The lack of basic customer service was shocking. 3.Discriminatory and Unwelcoming Behavior I felt extremely uncomfortable due to the staff’s blatant racism. The moment they saw that I was Chinese, their attitude turned cold and dismissive. I was treated with visible hostility, and the difference in their demeanor towards other guests was obvious. No one should have to experience this kind of discrimination, especially in a hospitality setting. 4.Horrible Room Hygiene The cleanliness of the room was unacceptable. The toilet was filthy, with visible urine stains from the previous guest—completely disgusting. Even worse, I found blood stains on the bedsheets, which is absolutely unacceptable. It was clear that the housekeeping standards were either nonexistent or completely ignored. 5.No Sound Insulation – Constant Noise All Night The walls in this hotel might as well not exist. I could hear every single noise from the hallway, adjacent rooms, and even the floors above. It was impossible to get a good night’s sleep because of the poor soundproofing. 6.Broken Facilities and Poor Maintenance The room’s power outlets were broken, making it difficult to charge my devices. Basic maintenance seemed to be completely ignored. For the price they charge, you’d expect functioning room facilities, but clearly, the hotel doesn’t care about guest comfort. 7.Awful Breakfast – My Worst in Years Breakfast was another disaster. The vegetables were not fully cooked, making them practically inedible. To make matters worse, my reserved seat was taken by another guest, and the staff did absolutely nothing about it. The entire dining experience was chaotic and unpleasant. 8.Insulting and Humiliating Check-Out Process Checking out took an unreasonably long time because the staff acted as if I was stealing from them. They scrutinized everything, wasting my time and making me feel humiliated. I have never experienced such an insulting process at any hotel before. This place is beyond terrible. It is unhygienic, poorly managed, and has staff that are not only unprofessional but outright discriminatory. Avoid at all costs—this is the worst hotel I have stayed at in years! Very far away from major beaches and clubs. Very far away from downtown restaurants. Consider again.

superb location if you're looking for serenity and peace, could be out of the way with no 24hours convenient store but we knew what we were signing up for. could be better if the service department is 24hours as we did not have sufficient amenities

Stayed there 4D3N with family of 5.  Just right as we are able to do a lot of stuff.  Just have to plan accdg depending on the activities they have.  My 3 y old boy is v happy.  Staff is always smiling and going for extra mile to help.  Though there are certain limitations e.g., extra bottle of water will cost u sth. But understandable 100%.  Can always grab and order from outside.