Tom S
29 september 2023
Ugh, where do I start. I stayed two weeks and considered leaving, but never did (hence two stars versus one star). Poor response from the front desk is the overall problem, but here are some details: 1. My coffee maker was broken. Reported to the front desk twice over two days, never did get a replacement after two weeks. My first morning there I figured fine, I'll get coffee from downstairs - but there we no cups downstairs and no one at the desk (!). Ended up driving to Dunkin Donuts for coffee because it was impossible for me to get coffee in the hotel. 2. Very few cooking utensils. I asked the front desk for a pot, colander and measuring cup. Returned from work that afternoon and they hadn't been delivered, so I tracked down housecleaning and they got me what I wanted. Oh yeah, the can opener was rusted solid so I had to use the P38-style opener on my leatherman to open cans. 3. The light in the refrigerator was broken - literally broken, you could see the filaments exposed. 4. The alarm clock was plugged in to an outlet that didn't work. Astounding that no one (hello, housekeeping) ever wondered "why isn't that clock working?" I plugged it in to a different outlet that worked. 5. No clothes basket for dirty clothes. 6. Housekeeping was non-existent. In two weeks, they didn't enter my room or my work partner's room once and no one ever asked if I needed anything (I got new towels by bringing them to the front desk and exchanging them). I considered calling over the weekend to get clean sheets but by this point, I decided to see if housekeeping would show up with no prompting by me. Big mistake. 7. The sink drain and shower drain are in desperate need of cleaning; they both drain very slowly. After a short shower, you're standing in 1-2" of dirty water. After shaving, the sink has about 6" of nasty water in it. 8. The front desk receptionist (or, lack thereof) was a problem several times. My first issue was item #1 above. A few days later I went down for coffee but the maker needed to be refilled and there was no one there. No sign, no bell, no receptionist, hello Dunkin Donuts. Then again a few days later at 5:30am the coffee maker needed to be refilled, and the receptionist said she didn't know how to do it but she would report it to the next shift - at 8am. Off to Dunkin Donuts again. I'm wondering if I'm being too lenient because I've stayed at some pretty austere deployed environments, but I think this is a fair review. I stayed the whole two weeks which is why I gave this place two stars, but it's on my list of hotels to never stay at again.
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