Premier Inn North Shields (Ferry Terminal)

Stayed at this hotel while up here for a wedding. The hotel was very clean and reception very welcoming. Restaurant next door for meals from breakfast to evening meals. Would definitely recommend staying here if you’re in the area.

We had to rearrange our booking at short notice due to illness. Liam at the hotel was really helpful in amending our booking.

I stayed two nights at this hotel while visiting the North East. There is plenty of parking space and it is free. The outside of the hotel looks a tad tired as does the reception area however the staff are very welcoming and helpful and the room was extremely comfortable and very clean with pure white bedding and fluffy white towels. Excellent value and a good nights sleep guaranteed. Breakfast next door was plentiful and also excellent value. Try the caffe it is amazing!!

Our room 127 was so hot we had difficulty sleeping even with no coverings on us. The window only opened by 2 inches so we could not get any cooler air from outside. There was no air conditioning unit and the fan provided only re-circulated the very hot air. I discovered the following morning that the rooms that did not face across to the outlet shopping centre were much cooler.

We have visited here several times, always a great place to stay. We were there to attend a family funeral, location was very good. Staff friendly and helpful, as usual, a special mention for Nicola, who have advice on taxis and restaurants. These hotels give you everything you need, and you know what to expect. We stayed in one of the older rooms, so the temperature was ok for us. Thank you, see you next time!

I stay at premier inns very often all over the U.K. I had seen that some of the rooms were of the old style and some had been refurbished so I emailed the hotel to ask for a new room. The reception staff were great and emailed back saying I had been allocated a new style room on the top floor. I arrived on the Saturday to a warm day outside 23 degrees (by no way heatwave temperature at that point in time in the north east). Just a pleasant warm day outside with a breeze and showers .The lady behind reception was lovely and said there was a fan in the room. She checked us in quickly and I cannot fault the reception staff at this hotel who were very friendly. I got to the room and it was 26 degrees so I went back downstairs. The lady apologised and offered one of the last few second fans they had. That evening was not a comfortable experience but luckily we were going out. After seeing friends we arrived back to the room and the temperature has risen to 29 degrees with two fans on full. We had a terrible nights sleep. In fact barely got an hours sleep. We were soaking through with the temperature of the room and started to feel nauseous with the heat. By midnight the temperature was at 30 degrees in the room. It remained at this level until we checked out earlier than we wanted to as we just could not handle it any more. On our way out the lady that cleans the room said it was terrible and even though the corridors seem to be air conditioned ( as they were very cool) the rooms are not. She agreed it was too hot to stay in the room. I rang customer services today to make a complaint. I was told as the rooms aren’t air conditioned there is nothing they can do. I was offered no compensation or refund for what was a truely horrible experience. Premier inn should not be putting people in these rooms. Air conditioning needs installing asap. To put guests in a 30 degree room and have them pay full price for it only to say sorry but nothing we can offer you is a disgrace. It was a total health hazard. I am very dissapointed in premier inn customer service regarding this and they have not out the customer first in this instance. I stay at this brand many many times a year but will be reconsidering after the customer service I received today over the phone with head office. Once again this is no reflection on the reception staff who did all they could with what they had.