Citadines Walker North Sydney recensioner

Svar från boendet: Dear Anonymous User, Thank you for your feedback! We apologize for the issues you experienced with cleanliness, the air conditioning, and the missing bottled water. We'll address these concerns to improve future stays. We're glad the location was convenient for you and hope to welcome you again soon! Kind Regards, Clarissa Guevara - Guest Service Manager

Svar från boendet: Dear Maggie, Thank you for your feedback! We're glad you enjoyed the hotel's location, nearby coffee spots like Public Coffee, and the great views from your corner room. It's wonderful to hear you had a great time exploring Lavender Bay and Milsons Point. We hope to welcome you back soon! Kind Regards, Clarissa Guevara - Guest Service Manager

Svar från boendet: Thank you for your perfect rating and such wonderful feedback! We’re thrilled to hear you enjoyed your stay and found our team helpful and your room comfortable. We can’t wait to welcome you back for another visit soon!Best regards,GhanAssistant Guest Service Manager

Svar från boendet: Thank you so much for your perfect review! We’re delighted to hear that you enjoyed your stay and appreciated our new, clean rooms and convenient location close to Coles, restaurants, and the North Sydney/Victoria Cross stations.We look forward to welcoming you back for another great stay!Best regards,GhanAssistant Guest Service Manager

Svar från boendet: Dear Aizhen,Thank you for taking the time to share your feedback! We are thrilled to hear that you enjoyed the superb view from your room and the convenience of our location just a short walk from the metro. It’s also great to know that you had the opportunity to enjoy the fireworks from your room—what a wonderful experience!We appreciate your comments regarding the hair conditioner pump and housekeeping service. We sincerely apologize for the inconvenience caused by the pump not working, despite your feedback. We will address this issue with our maintenance team. Additionally, we regret that the housekeeping schedule didn’t meet your expectations. We’ll review this to ensure that future stays are more consistent with our standards.Thank you again for your recommendation. We would love to welcome you back on your next visit, and we’ll ensure your stay is even more enjoyable.Warm regards,Christian RomuloAssistant Manager, Guest Service

Svar från boendet: Dear Christine,Thank you for your kind words! We're so glad to hear you enjoyed the room and found our location convenient for exploring the local dining scene.You're right — while we're a little outside the main tourist hubs, we're happy to offer a peaceful stay with easy access to the city via car or public transport. We hope this balance added to your overall experience.Looking forward to welcoming you back on your next visit to Sydney!Warm regards,Andrew LinsonAssistant Guest Services ManagerCitadines Walker North Sydney

Svar från boendet: Dear Maite,Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our convenient location, clean and comfortable rooms, and the friendly service from our team. It’s wonderful that you found the proximity to the train station and supermarket helpful during your stay.We also appreciate your feedback regarding the lobby on the 5th floor. We understand that it can be a bit tricky to find initially, but we’re glad to hear it was easy to navigate once you got accustomed to it.We look forward to welcoming you back to Citadines Walker North Sydney next time you visit the area!Warm regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

Svar från boendet: Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoyed your room, the gym and launderette facilities, and our convenient location. It’s always wonderful to know when our guests appreciate the comfort and cleanliness of our hotel.I’m sorry to hear about the confusion with your room allocation and the change in room type. We strive to provide clear communication and a seamless experience, and I regret that this wasn’t the case during your stay. Please know that we will be reviewing this matter with our team to improve our processes.Your feedback is invaluable, and if there’s anything else you’d like to discuss or if we can assist with future reservations, please don’t hesitate to reach out. We look forward to welcoming you back and providing an even better experience next time.Warm regards,GhanGuest Service Supervisor

Svar från boendet: Dear David HJ, Thank you for your kind words! We're glad you enjoyed the location, the view, and our staff. We hope to welcome you again soon! Kind Regards, Clarissa Guevara - Guest Service Manager

Svar från boendet: Thank you for your fantastic review! We’re thrilled to hear you enjoyed your stay, from the great rooms and perfect location to the daily walks to the Harbour Bridge. We’re also glad you appreciated the complimentary barista-made coffee each day. We look forward to welcoming you back for another amazing stay!Best regards,GhanAssistant Guest Service Manager

Svar från boendet: Dear Guest User,Thank you for taking the time to share your experience at Citadines! We’re so glad to hear that you enjoyed your stay and found our staff, especially James, to be friendly and helpful. It’s great to know that the location was convenient for you.We also appreciate your feedback regarding the laundry charges. We sincerely apologize for any confusion regarding the pricing. We will look into this and ensure that the information is clearer for future guests.Thank you again for your kind words and your recommendation. We hope to welcome you back soon for another wonderful stay!Warm regards,Christian RomuloAssistant Manager, Guest Service

Svar från boendet: Dear Nattharadee,Thank you for your kind words and for choosing to stay at Citadines Walker North Sydney. We're delighted to hear that you loved your stay and appreciated the cleanliness, design, and comfort of our rooms.As a newly opened property, it's especially rewarding to know that our efforts are making a positive impression. We look forward to welcoming you back in the near future.Warm regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

Svar från boendet: Thank you for sharing your feedback. I’m sorry to hear about your experience and regret that we fell short in several areas during your stay. Your comments about the housekeeping service, staff interaction, and technical issues with the TV are concerning, and we will address these with our team to ensure improvements are made.We truly value your feedback and hope you’ll give us another chance to provide a much better experience in the future.Best regards,GhanAssistant Guest Service Manager

Svar från boendet: Dear Penguin,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, and we deeply regret that your experience was not as expected.We understand the importance of cleanliness and timely service, and we are truly sorry that our housekeeping schedule and practices fell short of your expectations. Our team typically ensures that rooms are serviced daily, and we will address your concerns regarding the lack of service on Sunday and the delayed cleaning on Monday. We are also reviewing our procedures to ensure that all aspects of the room, including quilts and bedsheets, are thoroughly cleaned and properly maintained.We genuinely appreciate your comments, as they help us to improve. Despite the challenges you faced during your stay, we hope you can reconsider us in the future. If you plan to visit North Sydney again, we would love the opportunity to provide a much better experience.Thank you again for bringing these matters to our attention. If you have any further concerns, please don’t hesitate to contact me directly.Warm regards,Christian RomuloAssistant Manager, Guest Service