Champneys Springs

Fab girls break. Staff amazingly helpful from the aquasize guy (think he was called James) who made a special effort to help me as a non swimmer. Thanks. Massimo served us at lunch and breakfast and was impeccably helpful and kind. Jason was our walking guide and he was great even though it was rainy they all brought the sunshine 🌞. This includes your female staff who were a pleasure to deal with,unfortunately we did not get everyone's name but we would like to extend our thanks to all of you and wish that we could list all of you on here thank you. What's a place absolutely well worth a visit the food was simply delicious the experience was entirely relaxing and a real break from it all the ambience was perfect

Average facilities and completely overbooked. No where to sit by pool and sauna on spa day Hot tub constantly had more than max number allowed in it - hardly a treat or relaxing. Had to pay extra for even a cup of tea Will def not be going back - better to go to local gym pool

I had a lovely day with my sister, with whom I usually do a spa day here once a year, as she lives locally. It's always nice to have the opportunity to get away from it all and to have a good catch up. Just a few niggles... It would be helpful to have more seating around the pool if the hotel is going to book in so many visitors whether as residents or day guests. The pool area was the busiest I have ever seen it and we were very lucky to get seats at all - we managed to secure the last two available in the morning, but found it completely full after lunch. Fortunately two other guests left just after we arrived. We saw some having to sit on the tiled wall underneath the window, which looked extremely uncomfortable! As per many a holiday destination, lots of seats were 'reserved' with personal items (including a solitary packet of chocolate buttons in one instance!) for very long periods of time with no sign of the guests who were supposedly using them. It seemed to me that there was space for seats around two of the pool edges, where there is no seating at the moment. It was nice to see the return of the buffet lunch, rather than the set menu, but the food was barely warm, which spoiled the meal somewhat. The croissants offered as part of the spa guest breakfast were also very soft and stale. These days, the place does feel a little bit under-resourced, with only a handful of staff racing around to keep breakfast supplies stocked, replenish towels and toilet rolls etc - we found the same last year. The staff are all lovely and very welcoming, however, in spite of being so busy. Special mention must go to Massimo and Kristina in the restaurant and Oriel in reception. All three are lovely, warm people, who make you feel like a very special guest. We'll definitely be back, but this no longer feels like quite the same luxury experience as it was when we first began visiting and we will only do so again if we can continue to avail ourselves of some kind of special offer/discount - these do seem to be harder to come by now and don't offer such good savings as in the past. Unfortunately, I expect Champneys is still recovering from the impact of Covid, along with trying to manage the current cost of living crisis.

Springs is an extremely friendly , relaxing spa , from management , house keeping, fitness and restaurant/cafe teams , nothing was too much for them x food was excellent, we had dinner , breakfast and lunch x the classes I attended were fun and professionally run and pool area was relaxing and clean x the staff at reception were welcoming and the shopping experience was great (too good if you were to ask my husband 😆) rooms are well equipped, warm and comfortable, public areas are plush and tidy where you can certainly relax and maybe nod off x I would definitely repeat this experience and recommend to family and friends x thank you to all (especially Carol Harvey) who made our stay extra special x

I have been visiting Springs for 28 years several times a year. The recent refurbishment is top class. The customer service in all areas has always been excellent. The food and restaraunt service has never failed. I particularly enjoyed the Blade of Beef meal. The pool and hydrotherapy pool I use alot and really feel the benefit. Our stay this time was upgraded to a deluxe room and other benifits.Rewarding us for our loyalty, which we appreciated. We always buy a voucher for our next stay, value for money. If you need a place to have some relaxation, time out feel rejuvenated I highly recommend this business. Already looking forward to our next visit.

Went to Champneys Springs, 3 night stay. Room lovely, pool and spa area great to spend an hour or so. Joined in Aqua classes, stretch and fab dance fit. Lovely place and staff are so helpful and friendly. Thanks Lewis for the check in. Treatments were included in our stay, and we're great .Denise great massage thank you. Food at breakfast great, but lack of variety in lunch and dinner was my only moan. Great stay already booked to return in April . 😁