Montego Bay Resort

Thank you so much for everything MCGEE Family Reunion. It was nice to accommodate your Family in the Restaurant & Bar. All of you are wonderful people. It was nice to see you catch up on your lives and reconnect. It was interestingly inspiring actually. Experiencing that example of a family actually gives me hope and faith in Humanity. I’m Champy, the Bartender in the Lounge.

This place and Manager Brad is awful!!! We stayed for a cheer comp. My daughter found a cockroach the first night we were in the room. I turned out the lights in the kitchen and waited several cock roaches appeared. We chose to sleep with the lights on. In the morning the couple who booked are room went to speak to the front desk about the issue, they offered to switch us to a smaller room. If cock roaches are in 1 room they are most likely in multiple rooms. My daughter is extremely allergic to cockroach dander and ended up leaving with my mom that evening due to becoming stuffy coughing and itchy ( she did not know about the roaches and she’s 7) we had to finish our stay at this hotel bc of the competiton setting us up with the hotel. We were told nothing more could be done until management came in: Monday morning we refused to leave until Brad called or came to speak with us about the situation. He did eventually call and said that he couldn’t do anything until he made some phone calls. When he returned our call he said that it’s “ a you problem bc you chose not to switch rooms” I explained to him that the room they offered would not have been big enough for our group 6 couples and 4 girls. He said that this room is the only one with issues and we should have switched rooms. If this is the only room in the hotel with cock roaches WHY IN THE WORLD would you want us to pack up our stuff and spread the roaches to another room. They did not have a way to split us in to multiple rooms and again why would you want our stuff to spread to other rooms. When we got home we had to bomb our cars plus leave our stuff outside luckily temps were below 20 degrees then after 2 days take it to a laundry mat to dry on high heat then wash everything. I had to call our bug guy to come out a month early to try to prevent any issues at home. They could have refunded partial payment for the room. The lack of care was insane. Brad should find a new job! Customer service is not it! I do feel sorry for housekeeping bc we left the ones we found under cups.

I would never stay here again. It’s disgusting. Everything in it needs to be updated, the first room I was in the AC didn’t work. The thermostat was duct taped and hanging off the wall. I switch to an equally disgusting room, the Ac worked but the refrigerator did not. Everything in there is worn , dirty and deteriorating. The sofa was filthy. The carpet was dirty and ripped, stained ceiling tiles. The worst was the pull out bed. I don’t expect much from a pull out bed but do expect it to be usable and not rusted and torn/ripped. It was appalling and made for uncomfortable sleeping since it was not useable. The towel rack was broken and useless with towels falling on the floor. An old qtip was wedge near the door where the dirt carpet didn’t line up. First and last time I would ever stay here. I would give no stars but staff front desk were all very nice and understanding when I complained about the broken a/c or had general questions/interactions.