Montego Bay Resort

I would never stay here again. It’s disgusting. Everything in it needs to be updated, the first room I was in the AC didn’t work. The thermostat was duct taped and hanging off the wall. I switch to an equally disgusting room, the Ac worked but the refrigerator did not. Everything in there is worn , dirty and deteriorating. The sofa was filthy. The carpet was dirty and ripped, stained ceiling tiles. The worst was the pull out bed. I don’t expect much from a pull out bed but do expect it to be usable and not rusted and torn/ripped. It was appalling and made for uncomfortable sleeping since it was not useable. The towel rack was broken and useless with towels falling on the floor. An old qtip was wedge near the door where the dirt carpet didn’t line up. First and last time I would ever stay here. I would give no stars but staff front desk were all very nice and understanding when I complained about the broken a/c or had general questions/interactions.

I don’t know where to start but definitely this place is rundown and need remodeling and tremendous cleaning No paper towel, no good utensils and no dishwasher Pillows are flat like biscuits and beds are with spring mattress like back old days

Where do I start? The place was a mess. The walls had holes punched through them. Something that resembled blood was on the wall and curtains. The comforter had an old blood stain on the inside of it. The carpet was filthy and while we were there they never vacuumed. When I complained they gave me a free breakfast and dinner for the restaurant but the coupon was only for a limited menu. When housekeeping came daily they took away the used towels but didn’t replace them. I had to keep asking for replacements. I was told by the manager that the place was going to undergo work in the winter. Not helpful for me and my stay there. I would never stay here!

Been going here for years and this last stay although for a short one was probably the straw that broke the camel's back. First off superior ocean view is what we reserved, when we got there the fridge door was jammed between the counter top and wall making it hard to open the door also the sliding door handle was ready to fall off. We put in a call at front desk to let them know about the issues, they sent a maintenance man who looked at the door handle tried to tighten it up and says i'll be back with a new one and the fridge he just acknowledged ,and did nothing. The guy never came back, so when we checked out we let them know at the front desk about the guy not returning and they says sorry he probably got busy. We may be looking for different accommodations next year!