Gästanvändare
14 januari 2025
Stayed here Saturday night Jan 11/25 for kids hockey games in the area. I was in room 101. Another hockey team decided to have their loud parent party in the lobby. Room 101 is the first room off the lobby. At 9:30 pm I called the front desk and asked how long they were going to allow the public lobby party. They said ‘quiet hour’ was at 11 pm and that I would need to wait until then. At 10 pm I went to the front desk and asked for a room change to a quieter area. She said they were sold out and did I want to change hotels?! Again I was told to please wait until ‘quiet hour.’ At 11:15 pm with no quiet hour in sight, lobby party still going strong with 12-18 parents, I went back to the desk and demanded that they take action. I suggested he ask the guests to finish their party in their rooms. ‘We don’t have a curfew’ was his response. By this point I am overtired and just so frustrated. Then, by some divine hotel miracle, oh look! We DO have an available room! He moves us (my daughter is sleeping through this racket and so I wake her up to repack) and we trudge down the hall to 113 at 11:30 pm. I think I fell asleep around 12:30 am. I suppose at this hotel you will only see certain people enjoying certain privileges like this, while other paying customers are told to ‘wait it out.’ I understand parent hockey culture involves a lot of drinking but for those who don’t engage, we are told to suck it up here I guess. My email to the GM, since they were conveniently not available, including videos of the party and my conversations with desk staff, has gone unanswered. I was told by the housekeeping manager ‘since you changed rooms everything’s good. That’s it.’ I suppose since accommodations are limited in the area they don’t really care about guest comfort or concerns. A group of drunk hockey parents openly drinking in the lobby will take priority if you are looking for rest.
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