Carambola Beach Resort St. Croix, US Virgin Islands

The room and especially the view were spectacular. Very nice private beach, staff was so friendly and property was beautiful.

The property was great and the complimentary drinks were amazing! What got me was the roaches in the room and bathroom. Overall the easy access to beach sgd staff if very friendly

This room had plenty of beg bugs. Bugs were literally crawling on the covers which led my daughter and I to look at the mattress which was covered in bugs. I asked to end my stay the first night but was told by management that I couldn't cancel because I booked with a 3rd party (expedia).Upon checking out the front desk clerk admitted they has a bed bug problem along with a lot of deferred general maintenance and told me she could not give me a check out receipt because she wanted to talk to management about adjusting the bill. I later notice that no credits were given. This property was dirty, they deliver your towels in tied up plastic bags to prevent bugs from getting on them. This is definitely not the quality I expected from a Marriott resort. I truly deserve a refund.

Room service in not consistent and they go days without changing the trash and updated towels. They are also very loud, when they go to the cleaning closet near the door to the room, they have their music very loud and yell to each other. There are brown outlets and outlet covers. This is the first hotel that I’ve stayed at without a microwave. The grounds had trash that was never picked up the entire 6 days we were there. Check in time is 4pm, our room was not ready until 5. The bed was the most uncomfortable thing I’ve ever slept in while in a hotel. If I was Marriott, I would rip my name off this hotel as it is subpar for a Marriott, the cost of the hotel, I expected so much more. We will never be staying here again when we visit Saint Croix. My recommendation, stay anywhere but here.

Island style living to be expected. Great beach for a quiet and relaxing atmosphere. Restaurants will get you fed and liquored up. If you get the island style of living then this place is awesome.

The property grounds were pristine. Absolutely gorgeous area and beach. Our room was very dated and unclean. We went and bought food to cook since we intentionally booked a kitchenette room. The first night a mouse ate through the packaging on all the food we bought and it had to be thrown out. The refrigerator smelled awful and ruined the taste of any food we put in it. Also there was 1 small pot, 1 pan, 1 fork and 1 knife. No plates or anything additional that you would expect when booking a kitchenette room. We stayed for 8 days and put sheets were never changed and the room was swept maybe twice. Maybe. The literature for the room stated sheets would be changed at day four and all beds made and room swept every other day. We had to request towels.and there were rarely beach towels available. A few staff at the bar area were great but very few. We had zero direction to find our room from check in staff. It was a pretty far walk with all of our luggage. I am so sad. I’ve dreamed of staying here for over 20 years and I will never be back other than to see the beach. I wanted so badly for it to be great and it is just too run down.