The Georgian Townhouse

Booked here for one night for a birthday. On arrival we were sadly disappointed. The place is tatty, and grubby. The room was a disappointment and not like it looked on the pictures. The lamp was broken, one upper light didn’t work, the handle on the bedside table was broken and the bathroom was mouldy and grubby. We asked to be moved to another room but there was no other option, instead a new lamp was brought up. There were some nice features like fresh milk in the fridge. But overall it is clear that the rooms need a lick of paint, good clean and once over. The breakfast spread looked lovely and would have been….. except for the fact my eggs Benedict arrived with a hair on it. Would I stay here again? Definitely no. Such a shame as I’m sure it used to be a lovely venue.

Clearly extensively renovated in recent years with a lot of charm. However now sorely in need of a refresh. Badly stained carpets and scuffed paintwork are letting the place down. Bed was large and very comfortable, room was warm & cleaned. Bathroom clean and well stocked with towels. Shower excellent. Liked the refillable dispensers for soap etc. Broken tiles at skirting board need to be repaired. Appreciated the tea & coffee facilities, especially liked the milk being in a small glass bottle instead of plastic pods. However it wasn't clear if the snacks were complimentary or not. Wifi was a washout. Unable to get online at all in my room & staff didnt seem to be able to fix it. Breakfast was fine, good selection available, coffee bitter. Individual cafetieres would work better. Location excellent, easy walk to town centre. Staff were very pleasant.

We booked this hotel as we had seen some good reviews online and were going to the theatre in the evening, so needed an overnight stay. Friendly welcome when we arrived slightly early. We were given a complimentary upgrade to a suite which was an unexpected treat - thank you :) Fridge and coffee machine as well as usual kettle and tea/coffee. Very comfy bed and pillows. Huge bathroom with a separate shower as well as a bath. Lovely complimentary toiletries. Although there is a great deal of seating downstairs (including a garden area) for non-residents, we were not disturbed at all. Next morning, we had a great breakfast - freshly cooked - which set us up for the day. We will return!

Went for lunch with friends extremely disappointed!! Everything I asked for on menu they hadn’t got bearing in mind it was 12-15 we ended up ordering the 2 sharing boards available , they were awful hard sough dough that could break your teeth ! Dried dumber and carrot sticks not sure when they were cut! Tasteless plums and dried figs !!! I would not recommend this place far better places to spend your money!

Still waiting for a response from management in respect of our dreadful experience at this hotel. We stayed in a room at the front of the hotel and so could hear music when we went to bed , were kept awake by the heat from the radiator next to the bed which was faulty and wouldn’t turn off and then when we finally got to sleep we were woken up by the crashing of bottles being recycled at 7am. We reported the radiator issue and then went to explore Norwich. Needless to say the radiator wasn’t fixed for our second nights stay, our room wasn’t serviced, no fresh towels etc , which again I spoke to reception about but sadly the people working here are young and inexperienced and obviously not trained in providing good hospitality. We loved Norwich but will stay elsewhere when we return.

After two recent disappointing Premier Inn experiences, this was exactly what I wanted from a hotel! A lovely old building with actual radiators instead of noisy heating vents and windows which can be opened more than half an inch - wonderful! I also really appreciated having quite a thin duvet as I usually find hotel duvets far too warm. Lovely traditional decor in the room and the bathroom. Friendly staff and very reasonable price, especially when booking using a Jan/Feb special offer. I didn't have breakfast or dinner, just a drink and some sweet potato fries in the adjoining pub one evening. The atmosphere and decor in the bar were again very pleasant, although the music was too loud especially considering there weren't many people in. My one small gripe about the room is that it could do with another/a different lamp. There was only one lamp on one side of the bed, and its design meant that it was both too bright and too dark! It cannot be angled, so the bulb points directly at the floor meaning that one patch of carpet is very bright but the rest of the room is in darkness. It is absolutely no use for reading in bed, and even if just wanting more subdued lighting when watching TV, the enormous bulb protrudes out of the bottom of the lampshade and reflects in the dressing table mirror. I ended up watching TV with the main room lights on, but when looking up towards the TV, these are very bright and glaring in your eyes. This is a minor complaint. I really enjoyed my stay and would happily stay again.