Hotel Casa Palmela - Small Luxury Hotels of the World, Hotel & Villas

friendly staff Cool location highly recommended One more thing Next to NO WiFi

The hotel is located at a beautiful location and, in itself, is beautiful. However, it is far from the refined experience we were looking for. I am still at the property and, at 10.11 am, I cannot use the pool anymore, as all sunbeds seem reserved, but no-one is using them. We advised the staff, that did nothing. The other pool seems to be out of service, but no-one bothered to inform us at check-in. We are the only Portuguese couple and staff seems to forget about us. We waited more than half an hour for our breakfast order in a very noisy room. No-one bothered to advise us of activities taking place at property, such as yoga classes. We are leaving right now, as we do not feel welcome at all.

Of course the setting is lovely. Although a full 45 minute drive from the Lisbon airport. The rooms are quaint. Simple. HOWEVER WE HAD AN INFESTATION OF ANTS IN OUR ROOM. Immediately informed the management. But still had the ants for the entire 3 days of our stay. Informed the front desk every day. But the problem never went away. I was told that there were no other available rooms. So we were stuck for our 3 day stay with ants. Couldn’t unpack since w we were concerned that the ants would get into our clothes. Locked up our suitcases all the time. The hotel did nothing. And as “adjustment of our rate that we pre-paid” NO ADJUSTMENT. They did offer a day in the future. But that is a pointless offer since we live in NYC. AND WOULD NEVER GO BACK. MY ADVICE - Stay away. Go someplace else that cares about customer service and satisfaction.