David V
12 oktober 2023
*Guests Beware* This place is an absolute scam. I booked a long weekend from Friday to Monday. When I arrived Friday evening I entered the front desk building, I can hear workers in the back shouting back and fourth, they had obviously gotten an audible alert that someone had entered the front door. After about 5 minutes of them shouting back and fourth at each other, an individual came out and asked if I could be helped. I said that I was checking in and he asked for my name. After giving my name to the individual, they immediately said that there was no such name in the system, after I VISIBLY see my name on the screen. I then attempt to give them my booking confirmation email, to which they cut me off and say that the booking was cancelled. They gave zero reasoning as to why, and they had also refused to accept a confirmation number. After spending hours looking for available lodging else where I just settled on the fact that there must of been a mistake. The weekend ends and I see that my account has been charged for the full amount for the weekend stay. This is an obvious mistake I thought, after contacting the booking agency and the hotel they refused to accept that the hotel was canceled on their terms WITHOUT notifying me. They claimed that there was a double booking, to which one of the bookings had been automatically cancelled. However, there seems to be some holes in their claims. If there was a double booking then I would have received TWO confirmation numbers, I only ever received one. If there was two bookings, then my name would've shown in they system for at least one of the bookings. There was never any cancellation email, calls, or texts. This place will flat out lie to you , leave you without a room for the weekend, AND still charge you for the whole thing. Keep in mind when booking this if you were looking for the cheapest lodging option for the area, its not really the cheapest option if they scam you and you end up having to find last minute lodging else where anyways.
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