Four Points by Sheraton Detroit Novi

環境：隔音有點問題 服務：相應速度很快 設施：該有都有，還有微波爐、冰箱

酒店很大，上百個房間。早飯很差，連續兩週不變，就雞蛋，土豆，培根，牛肉餅。床單你不提，一週也不給換。 放個小費留了紙條，小費拿了，床單還是沒換。 反正下次不會來了。

房間還不錯，停車方便

非常好，應有盡有。早餐也非常不錯

Stayed at hotel for hockey. The hotel staff was really amazing however, my room smelled of mildew the entire weekend. I tried to switch rooms, but they told me because I was there for a hockey tournament that I was unable to do so. Every time I walked into my room, it smelled terrible. It was gross. My sons clothes were mildew by the end would not stay in the 130s or ever choose to stay at this hotel again despite the very polite staff.

I’m not sure why the other reviews are so bad, I was expecting the worst after reading them and was VERY pleasantly surprised when I arrived. The hotel is clean. The desk clerk was wonderful. My room was amazingly clean and updated and I slept like a baby. Everything I saw was clean and well maintained. I think we have a few picky Karens that complain about just everything. LOL.

First impressions of room were poor. The one fabric covered chair had large stain. Should have been cleaned or replaced. A half eaten apple was on patio floor, so that area had not been visually checked. The worse feature was their mattresses! By far, the least comfortable we have ever experienced! Room had two queens; we tried both. Severe back pain from them, got very little sleep. We trusted the SHERATON name, when choosing this hotel. The location is good. Isolated on a dead end road. So walking to area businesses is NOT a feasible option. A vehicle is really needed, to access hundreds of businesses nearby. The hotel offers a $15 breakfast buffet. I did not partake, nor did many other patrons. Seating is at tables near the bar area. On a Sunday morning, little activity of any kind, staff wise. Place seemed deserted.

I saw all of the bad reviews and I was skeptical, but this place is AWESOME! The front desk staff is super helpful and polite starting with Steve (who was awesome and immediately recognized my loyalty status). The bar and food is great, the pool and hot tub is nice - not sure why all the bad reviews, but I’ll definitely be back - thank you guys!

The staff was super friendly. I would give the staff a 5 star but the hotel itself was terrible. The rooms were terrible. There was mold in my sink. You can tell they were hiding mold with the terrible caulk job around the sink. They really need to call the contractor to have those fixed because they were not installed correctly and that is why they are having an issue. The rooms had a terrible musty odor that did not go away. The rooms were freezing cold. There was a thermostat in the room but no matter what you set it too, the room never got warmer making it difficult to sleep. When you do go, be prepared to pay additional $125 has a holding fee. You will get it back, but the amount they take is just ridiculous. Most hotels don't hold more than $75. This really tied up my budget for the weekend and this was never communicated when booking. The wallpaper was coming off the walls. Probably because they painted over the wallpaper making this a not so inviting stay. The open pool behind the bar made it difficult to enjoy that area with the smell of chlorine. There is so much moisture in the air that you feel like you are entering a not clean damp space, Probably from the open pool. The building was tucked away behind a shopping center in a corner. The building looks run down and I drove around a couple times not thinking that was the actual hotel. It did not feel safe or somewhere I would want to be with my kids.