Aqua Spa Termale

Contact via email and after that the call to the reception was always correct. The hotel is half an hour's walk from the center of Novi Pazar. Taxi recommendation from the bus station. The price is around 5 euros. The guy and girl at the reception deserve all the praise, as well as the maids, employees of the breakfast restaurant, and employees of the Titanic restaurant on the 5th floor of the hotel. If this hotel did not have such good staff, the question is whether it would have a visit at all. (this should be read by the deputy rector or hotel manager). The area around the reception, the elevator, the corridors in the hotel, the room, everything was tidy, often. The room is spacious, clean, bathrobes, bed linen smell. You have a kettle in the room. The first day of arrival, a bottle of water, tea, coffee. After that, water is bought, and you don't get coffee and tea in the room during your stay. A spacious terrace with two chairs and a table. In the bathroom, a hair dryer and everything necessary. Both restaurants are clean, the staff is friendly. Alcohol is not served in the hotel. Offer for food and non-alcoholic drinks in the Titanic restaurant, very affordable prices. Breakfast is a selection of dishes, plus coffee, tea, yogurt. I'm used to the buffet table in the hotel, but I didn't stay hungry. Regarding the use of the Spa, there are separate appointments for men and women and there is only one common appointment from 8 to 11 in the morning. Before arriving at the hotel, ask for the appointment schedule, because I could not use the Spa or the outdoor pool between 11 a.m. and 6 p.m. (a bit much, at least for me). Changing room, showers, sauna, need renovation. The water is truly thermal, and hotel guests return to the hotel for the benefits of this water. The sauna only works in the period from 18:00 to 22:00, which in my opinion is not correct and I think it should also work in the period when there are women and the mixed period. Outside, deckchairs, umbrellas and two bars where you can refresh yourself with juices and coffee. That part has to be fixed, cleaned. It is not clear to me that the hotel manager does not visit the bar outside, so it must shine and not look like it does. Unfortunately, for most of the day I could not swim, sunbathe, use neither the outdoor nor the indoor pool, but I respect the rules of the hotel. The entire hotel staff deserves all the praise, thank you for everything. Directly near the hotel is Stara Banja with also male and female appointments, the price is around 3 euros for a 2-hour stay. For everyone who misses beer and barbecue, Konoba Termal is right next to the hotel. The employees are wonderful, helpful and kind. Recommended barbecue, and they serve alcohol. Next to this restaurant is Pizzeria Edos Calcone, the pizza is fantastic, the employees are friendly. (no alcohol) Market EDOS, the employees are kind, helpful, wonderful, cordial. Thanks for the conversation,

People from the hotel were hospitable, always willing to assist you, especially young and polite lady who works on reception. The room was pretty wide and comfortable. Breakfast was ok, too. The swimming pool is great, but the surroundings should be cleaner . Especially, the garbage cans were full of plastic bottles.