Best Western Plus Nuevo Laredo Inn Suites

Totalmente recomendable, siempre es un placer andar en Nuevo Laredo y mejor con un buen hospedaje, regresaría.

El servicio fue bueno aunque el hotel está un poco viejo y descuido, la ubicación es excelente!

Muy buen hotel solo la comida necesita variar siempre es lo mismo

the front desk receptionist was very put out when we asked to upgrade our room breakfast is not included which was not explained at check in no blankets for bed the hot tub did not work it took over 15 minutes for the water to get hot no pressure in shower bathroom had missing and/or cracked tiles

Stayed here in early 2000s when it was the Crown Plaza. It’s still a nice place to stay even with current closures of pool & restaurant. They are currently working on some exterior repairs and rooms are still very comfortable. My only real issues are the sheets on the beds are wrong size and don’t fit mattresses so sleeping ends up pulling sheet and mattress pads off while you are sleeping exposing mattresses to body, and only one elevator out of five is in service. Staff are multilingual and very respectful nice and attentive. Location in Paseo Colon area is good and offers great views across Nuevo Laredo at night.

It’s the only decent hotel in Nuevo Laredo but nothing fancy. Hotel is clean and friendly staff. Don’t expect more services as it seems a little new or undergoing some renovation at the moment in the ground floor.

I’m a diamond member, and this is literally the only Best Western hotel in this part of Mexico. The room was horrible. Squeaky, hard beds. I made the reservation for my husband, my daughter and I and only got 2 towels. The water was burning hot, called the receptionist to reported but nothing was done. We only stayed 2 days so the second morning we figured out nothing was done I was just ready to leave this horrible room not to mentioned all the weird noises coming from the restroom fans and the mold on the tub. Horrible horrible service, experience and room. Never again, the price is not even cheap I only go because I’m a member but not even a welcome gift like years ago or a warm welcoming. Absolutely nothing. I will be switching to another chain of hotels.

I have been at this hotel several times for family visits, and the staff and Mngt are always super friendly and helpful. I noticed a lot of changes in the hotel; they are upgrading the rooms. I always get the rosoms on the top floor, and it feels very safe and super comfortable. Overall, I fully recommend this place.

No sirve la alberca, igual no especifican eso en su publicidad. Los elevadores en mal estado, es difícil subir del estacionamiento al lobby, el desayuno no incluído y confuso. Solo rescato que la señorita de recepción del turno diurno es amable. El chavo del turno nocturno tiene cero idea de servicio al cliente