Hotel Grand Turf

The staff were incredibly welcoming and helpful, the rooms were impeccably clean , well-maintained spotless and very comfortable , food and service quality was truly exceptional . it,s a wonderful stay & definitely be back on our next trip

Less than zero charm. Not very clean. Very little hot water. Clumsy staff. Breakfast was ok. Worst hotel so far on our 10 days family trip in Sri Lanka. Pretty noisy outside, bad sound proofing. We did not dare to try the dinner. Shame on Shanti travel for booking us there.

The staff from the very first moment were so friendly and helpful, this is a short 15 minute walk outside of the main hub of Nuwara Eliya but this is very walkable. The room was gorgeous, excellent air con, nice facilities and views over Gregory Lake. The breakfast was good but the food did not stop coming! Very large breakfast but sets you up for the day of exploring ahead.

I’ll start be commending the staff, who whilst apparently leaderless (manager on honeymoon), did their best under difficult circumstances. Construction work on floor above meant it was incredibly noisy by day. The carnival (present for 365 days a year) and slamming doors meant it was incredibly noisy at night. Internet connected easily but we never achieved any external connection and so had to use mobile data through the stay. Room clean(ish). Moved single bed to create more space to find significant mess underneath. No elevator in hotel. We were on 3rd floor. The bellboy earned his keep. Having paid $100/night for this place I wasn’t prepared to carry two suitcases up 3 floors. Most disappointing hotel of our visit to Sri Lanka so far by some margin.

Wonderful boutique hotel! Rooms and bathrooms are extremely clean. Very attentive staff and they are very professional. Food was great with big portions. We were there for new years and they had complimentary new year treats and spread which was a nice surprise. Would definitely be back!

Worst hotel. Checked in at 5 pm, no bathroom towels had been kept, the suite does not have wardrobe to hang clothes. Hot water takes ages to come. Constant noise outside. They also don’t serve alcohol. Don’t waste your energy staying here.