Hotel Glendower

The hotel is a beautiful old bungalow right in the centre of the town, 2 mins walk to Victoria Park. It has a certain ambience inside, and all the staff were delightful. However, the hotel is very tired, to be honest, and has the feel of a 1970s boarding house. Our room (room 4) was large, with a huge bed. However, one of the windows didn't close properly; there were signs of penetrative damp on the walls; the carpet was old and torn; the TV didnt work and had wires hanging out of it; I wrote my name in the dirt on the window; there were areas of mould in the bathroom; the bath plug was missing; the towel rail and toilet paper holder were broken off; the toilet flush was broken; need i continue...? And I feel bad writing this because the staff were so lovely, but it's the truth, I'm afraid.

Nothing great except the welcome drink. They can't keep a box of tissues in the room. When I unpacked my baggage and tried to put my valuables in the locker, I found that it was not working. The staff came to our room did an hour long exercise and we were watching them like fools but the locker did not work at all. Access to the Wi-Fi was promised but it was never available in my room. It could work only when I was standing at the reception desk. I thought, if I wanted to use the wifi I should aquire the job of receptionist there. There was no glass tumbler in the room. I had to request the staff for two glass tumblers, then only I could get it. The staff except one lady Laxmi was very lethargic. They took an hour for boiling two eggs. The food was not great at all either. Next day when we wanted to take bath we found an empty bottle lying in the bathroom with a sticker of shower gel. When I requested Laxmi to kindly provide shower gel and shampoo she was kind enough to send two bottles to my room but when I started taking bath I found that in one bottle shampoo was there and in another one it was conditioner, no shower gel was provided. The most unfortunate thing was that I asked to the staff to convey my messages to the manager and request him to atleast visit my room and meet with me but he never showed his face. I don't know what does he think of himself. At the time of checking out I said, why should I pay for the facilities I had not been provided. They gave me a discount of 15%.

Nice hotel located in Nuwara Eliya. The hotel reminds about a western style, British country side hotel and is also good looking- both interior and exterior. The staff are fantastic and the service the best! The chinese food was so good here (it’s their speciality here) and the location is really the best, surrounded by tea plantages and beautiful nature! And they have a fantastic pub here too🤩

My family and I had the pleasure of dining at this restaurant, and the experience exceeded our expectations. The service was impeccable, particularly thanks to Mr. Benadic, whose attentiveness stood out. The food was exceptionally flavorful and beautifully presented. We wholeheartedly recommend this establishment to anyone seeking a memorable dining experience.

A very nice environment and super nice service. We stayed for two nights and it’s was enjoyable. Colonial hotel with very professional service. Room service and restaurant service is very good. Nice bar. Very professional front office. Very warm and welcoming environment. Close to the town and working distance to race course, gardens and to the main town. Will definitely visit again. ❤️

Glendover Hotel is a really quaint and comfortable place and Mr.Benedict and staff were very helpful, courteous and always there to serve us in every way possible. Their Chinese dinner menu is excellent. The hotel is centrally situated just next to the Grand Hotel. Our family enjoyed the stay at Glendover Hotel very much! Thank you for your hospitality.