Gästanvändare
19 april 2023
This hotel was terrible. We had reservations for April 1st -5th. We thought we were being given a room when we checked in. My husband checked in and came to the car to get me since I use a wheelchair or walker to get around. We went to the room and tried to get in. The room key did not work. We went back to the desk and tried other keys. They even gave us another room. None of the keys worked and the clerk seemed not to know how to give us a room. We ended up getting a room at another hotel. The clerk at the Mainstay Suites acted as though he could not refund our money then or any days while we were in town. My husband kept trying to get a refund for a couple of weeks (even back at home), but finally had to call our credit card company to let them know that we do not owe for a room that we never even set foot in. Do not reserve a room here. It was a total waste of time for us, and we were already exhausted from the plane flight earlier that day.
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