Hampton Inn by Hilton Oak Ridge Knoxville

My wife and I travel last month and she is picky about hotels. Pros: Very clean hotel. Hotel lobby and room were approved by wife. Needed extra wash clothes and towels. Tanya was very nice and made sure we received them. Let her know if we needed anything else. Breakfast was great with many options hit and cold. Host was friendly and greeted us each morning. Cons: Lady at front desk not very friendly. At check in she didn’t even welcome us. Wore a badge much larger than name tag with THEY/THEM on it. Had to ask what it meant. She doesn’t identify as a female or male. Really? Not sure someone should advertise their personal choices at work. Take the button off and put a smile on!

Reservations were made via the Hilton app (highly recommended), check in was through the app which was uneventful. We were here for one night. We were greeted by staff at the desk upon our arrival. This hotel utilizes the keyless doors that can opened by the app. Our room was clean and comfortable. The hotel was located within walking distance to restaurants and shopping (big plus). There were two minor issues that we experienced that did not require hotel staff interaction. 1. Our trash receptacles had their bags not installed. We had to put the bag in the receptacle to use (bathroom only). We did not use the other. 2. The room had only two USB ports for charging smart devices. The USB receptacle was mounted at the desk. The desk lamp was connected to a receptacle below the USB ports, partially blocking the lower USB which rendered it useless. With current technology of smart devices, all hotels should be better equipped with USB charging capabilities in more than one centralized location.

I frequently stay at Hampton Inns and they tend to be a mixed bag. This one is an older property that has not been updated, but was clean and has been reasonably well maintained. It’s located on a busy road with lots of chain restaurants. It’s unsightly and few places close enough to walk to. Hampton Inns rise and fall on their free breakfast and this one was just ok, with Uber-cheap cutlery, minimal fresh fruit and oatmeal so thick you could almost cut it with a knife, but good toppings for the waffle station, fresh-tasting muffins and good hard-boiled eggs. The coffee was also excellent and they had delicious peanut butter cookies in the lobby. It’s an ok hotel for just the one night I was here, but it was relatively pricey for a discount hotel that wasn’t in a great location and in a small city.

Lovely staff, OK rooms, free parking, good breakfast; in summary - a fine hotel meeting expectations. Highlight for me was the small bar. Good bartender and selection of bourbons. It has some facilities like a pool and fitness room that I did not get the chance to use. Receptionist was absolutely lovely (fantastic piercings!). No restaurant on site, but plenty of eating places within easy driving distance - but don't expect to walk to them.

I always stay in Hampton Inns because they are usually so nice. This hotel was outdated. The usual high quality complimentary shampoo, conditioner, body wash, and lotions mounted inside the shower were not there. Maybe I shouldn’t have expected that, but that is the standard of the Hamptons that I usual get. I pay more for this hotel line because it always nice! The bed was old and uncomfortable. The mattress on the sofa bed was in even worse condition. I woke up with a back and neck ache from the mattress. There were bugs in our room. The carpet was very old. There were loud noises during the night that sounded like a cart rolling without the wheels actually rolling. The laundry was nearby and was very noisy as well. Overall, this was not worth the price paid, and I left disappointed. The only good part about this hotel was that the breakfast was OK and the people who work there are very nice! The indoor pool was green and down for maintenance and we were offered to go across the street to the Doubletree to swim if we wanted

Fantastic Hampton!!! Friendly front desk clerk!!! Room was immaculate... clean restrooms and beds were so comfy!!! AC was just right for my needs!! The shower was so clean and spacious- not cramped!!! We enjoyed our overnight stay in Oak Ridge!!

First, when I inquired about our bottles of water, the clerk said they were reserved for gold members and above only. What? Since when? Then we had no towels. That was easily fixed. But the room was dirty. There was dog hair in the corners and along the baseboards of our room. (We are pet owners, but please vacuum the pet hair up from the last guests). I walked across the room in light colored socks. They weren't light colored anymore. More of a dirty brown. The pool was out of order. The treadmill was broken. The stationary bicycle was sort of functional. But at least we had clean sheets. Breakfast was pretty much the same as most Hamptons, so was very acceptable. Hilton did send us coupons to use for our next vacation. The hotel manager called us to apologize about the room and the fact that we did not receive our bottles of water. Apology was accepted. My main reason for complaining, which I did very politely, was to inform management that there was a problem with housekeeping. Everything was handled in a very adultlike manner.

Bed was comfortable-staff were great. The room was very dark and the bedroom area needs another light. The bathroom was fairly clean except the bathtub was grungy at the bottom and around the overflow in the tub - needs a good scrub. Room 114.

We had to go up and down three times to the 5th floor bc our keys wouldn’t work. They finally just put us in a different room. It smelled fine, but we found trash under the edges of the beds. At breakfast, there was only one other family but the floors were filthy with spilled food and the trash cans were full the whole time. Overall this Hampton Inn was lacking in service and appearance in comparison to other Hampton Inns we’ve been to (which were all stellar). If not for the name and the decor, I would’ve thought this was a different hotel chain as so many things were different and felt cheaper than other Hampton Inns (although my cost was the same).