Oakham Hotel

Hotel was clean, I didn’t see any staff and but they answered to phone quickly when I hadn’t received my arrival email and sent it through promptly.

Bit of a regular here always normal business trip but ideal if your on a break local attractions Rutland water but Oakham is a nice un spoilt town. All self service but if you want a meal the hotel sits above a lovely restaurant and there are places in town to enjoy a coffee or full meal

Bed could have been a bit more comfortable a couple of pillows would be nice.

No hairdryer in room. Shower drainage was blocked. Shower functions(hot cold water) didn't work properly. No staff to ask. Loud drone in room all through the night. I won't be coming back.

A very disappointing experience at the Oakham Hotel, Church St, Oakham. On the day before our arrival we were advised by text that the hotel operated a reception less system whereby the entry card to our room would be within a key safe. I have no issue with this type of arrangement as long as the hotel have in place a fallback facility where contact can be made immediately with a hotel representative in the event of an issue with the room etc. On entry to the room it was basically furnished which is fine if it’s clean and comfortable and has the expected facilities available. However in this instance the mattress was poor quality offering little support. Additionally there was no remote for the TV, a hairdryer and only 1 x 20ml shampoo and 1 x 20ml body wash, not really sufficient for 2 guest wishing to shower in the evening and morning. If an en-suite is advertised as being within the room I’d expect it to have the appropriate washing items provided. To compound this issue, the liquid soap dispenser in the en-suite was filled with washing up liquid. A helpline number was provided whereby guests, if needed, could contact the hotel staff to rectify any issues. This number was called at 19:33, however this went to an answer phone. No response was received from the hotel until 08:59 the following morning - we’d left at 08:00!! Now while our issues were relatively trivial in the scheme of things, it could have been far more serious i.e no hot water, no water, no electricity etc. What would have happened then? Shortly after our arrival it became quite apparent why both windows were wide open, an air freshener was on maximum in the bedroom and 2 air fresheners were in the en-suite. The smell of foul sewer was unbearable from the shower unit. The shower had to be run (on cold) in excess of 30 minutes in an attempt to flush the drains and the light (thus operating the extractor fan) left on for the entire duration of our stay to attempt to remove the foul odour. Other observations made were; Both the tea and coffee were totally undrinkable and had to be thrown away. The lift was out of order (the hotel advertises as having disabled facilities and a lift). So the bottom line is, if asked “Would you stay here again?” The answer is definitely not, avoid the hotel like the plague as that’s what we’ll probably contract as a result of one night here.

Room was very small, no window.