Waterfront Hotel, Part of Jdv by Hyatt

It was nice hotel , just the floors are soooo old and noisy . Service was excellent.

房間乾淨整潔，也很安靜，前台服務也超級好！ 餐廳裏的自助餐很美味，樣式也很多。挺好的，下次過去會再考慮入住

$60 valet parking that is not secure..just on the street. Decent option if visiting Yoshi’s as walking distance. Lots of taxes, fees and with parking charge my $140 room for a night was over $400. Overpriced as rooms a bit dated, no breakfast included, no secure parking. The desk clerk annd other staff are VERY VERY nice.

Hyatt should be embarrassed. Room was fairly shabby; torn curtains, torn patio screen door, extension cord hanging out of the wall by the bed with cords laying on the floor. Staff was friendly but completely ineffectual - took us two full days and three requests to get an extra blanket, room wasn't serviced 2 days even when we asked for it to be multiple times, valet service is completely MIA even though you're paying $40/day for it. There is no restaurant in the hotel any more (permanently closed), and there's a little grab 'n go cafe downstairs with a very limited selection - nothing like morning oatmeal or a bagel and cream cheese (you *can* get a bagel with lox for $25!). Most of the restaurants on Jack London Square have closed and it feels pretty sketchy walking around there at night. Overall an unpleasant stay - too bad as we've always enjoyed staying here, but it just feels like it's on a long slow death spiral.

The moment we walked into the lobby, it was a welcoming experience. We were greeted with a smile and every staff member we encountered was very kind and accommodating. Our room was good, but not exceptional. Another member of our family had a great room! The location is great!!! We were easily able to walk to breakfast, lunch, coffee, cocktails and dinner. It was a great place to stay. I would recommend it to anyone wanting to stay in the area.

Excellent location. Wonderful little spot in a high crime city. Close to the large bay ferry and the complimentary Alameda ferry. Very nice dining venues next to hotel. There is garage parking next to hotel. The bart station is a 15min walk which is safe. Amtrak stop is a few steps from the hotel.