Oakley Hall Hotel

Took my mum for afternoon tea. All staff were so nice and helpful. We shared one afternoon tea plus another cup of tea as my mum spent eat too much. My mum had a great time. Will visit again. Special thanks to the waiter “driss laroussi who made my mum feel special.

We were welcome with so much warmth, the staff are very professional and all and above. The room was perfect at courtyard, all facilities was very good and beautifully cleaned and welcoming for any guest, the parking was free and within the court-yard.

Really great afternoon tea at Oakley Hall Hotel. Catered to vegan, vegetarian, gluten free and picky eater dietary requirements and delicious food. Great service by Zelia. She was brilliant and very helpful. Recommend for family and friends.

Just stayed for one night. Very clean and nicely decorated and the service from all was excellent. Special mention about Zelia who was exceptional in the restaurant. I’m now retired from hospitality but I would have given her a job instantly. Unfortunately it’s very rare to get that quality of service these days so it really stands out when it’s offered.

Absolutely dreadful food cold greasy sub standard poor quality despite two chances to rectify service was appalling no regard for us as clients my friends who were staying there for three nights were so very upset at the poor service , I can see from other reviews this is quite the normal for this particular hotel and staff is this good enough no it’s not the whole restraunt menus should be overhauled new chefs prices are ridiculous for the kind of food and quality that is being turned out this was a Sunday evening meal disappointed absolutely would I recommend a stay there ,with meals no it would greatly have to improve is this hotel value for money compared to other four star hotels unfortunately I think not

Billed as a luxury hotel, our stay was disappointing. The building and grounds are beautiful, but the service and rooms don't match. The online pre-registration seemed a good idea, but made no difference to check in with information not stored. We arrived at the same time as a coach party. the cramped reception area was overwhelmed with no system in place to manage large groups, meaning we were kept waiting a considerable time (despite having registered online in advance). The room we were allocated involved going back outside into the rain to access it, so finding the receptionist had not activated our key when we finally got there added to an already unsatisfactory arrival experience. Another dash through the rain and the maze of corridors (and back again) we eventually got inside a large and very dark room. There is an offering of 1 can of still water and 1 can of sparkling water per couple. A further hunt eventually unearthed a tea tray, but this could easily be missed. The bathroom was a very big concern. There is a deep bath with shower over. A slip mat is supplied and with good reason as the bath was slippery, however the mat was downright dangerous. My husband successfully showered, but once the bath was wet the mat would not stick to the bath and acted as a slip hazard, causing me to fall as it gave way under my foot on attempting to get into the bath. Incidentally, the bath is so deep a person with mobility difficulties would not be able to get in at all. The 'luxury' elements of the hotel can't make up for poor service and dangerous bathroom facilities.