Kristin S
4 november 2024
I have been to Oaxaca multiple times and prior to this trip, always stayed at another boutique hotel in town. Because of a change in management and some questionable service at my "regular" place, I tried Hotel Escondido for one night this trip and I am SO GLAD I DID. I will only stay at Escondido moving forward. Here's how they outdid their competition: 1) Front desk was responsive, friendly, and authentic in being so. 2) helped out with every question in a friendly and kind manner, and seemed genuinely happy to help patrons rather than in it for the extra charges and kickbacks that might be available (this is a general observation of mine that I have witnessed increasing at the alternate hotel over the years). 3) Rooms are beautiful, well appointed, and comfortable. Please note there is not air conditioning, which may be an issue depending on time of year for travel. There is also outside noise due to the traffic and where the hotel sits, but this is not the fault of the hotel or its wonderful staff. But worth a mention if you are a light sleeper or bothered by traffic noise -- big trucks going uphill are really loud no matter which room you have here. One thing the hotel might consider is supplying guests with earplugs automatically as a preemptive remedy. I want to give a special shout out to Yael, Iselle, and Sambino, who are wonderful to work with there and good humans. Billing was straightforward and easy to understand, with no surprise charges or errors (another issue I had with Hotel #1 and where Escondido was noticeably better in service). My new home away from home when in Oaxaca!
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