Posthotel Kassl 4-Sterne-Superior

We made a last-minute booking as we were driving from Lucerne to Salzburg and wanted to break up the journey. This hotel was such a gem, and the service friendly with great attention to detail, that we extended to stay a second night as well (delaying our onward journey). The food was fantastic with a large selection and good prices, and the outdoor pool with mountain views was a wonderful place to relax. I can’t recommend it highly enough.

We booked a family room with four beds for our family of four, expecting a comfortable stay at Posthotel Kassl. Upon check-in, however, we were informed that we had to pay an additional €85 per child, on top of the already hefty €400 per night. We were outraged by this hidden cost and the hotel's non-caring attitude was disgraceful. From what I have read in other reviews, this hotel has a real attitude problem. Our refusal to pay the extra charges was met with indifference, despite the hotel appearing very empty. They must be doing very well to treat potential guests so poorly. To make matters worse, the hotel seemed outdated and old. Although it was a hassle to rebook with two tired children in tow, we were ultimately happy to find a much better alternative in Sölden, where we could immediately visit the James Bond 007 Elements. Avoid Posthotel Kassl if you can.

Beautiful hotel though points for improvement are the early check-out time and the attitude of some staff and attention The rude communications about leaving the room I booked for a birthday celebration without communications about an end time from the staff almost destroyed the party (the women stepped in shouting: leave now, or I will call the director, so I urged her to bring the director, who agreed to let us continue and then continue upstairs- communication is everything!). Besides, the dinner was done in a haste (excuse-we are stressed); the salat buffet was almost empty and no choice of dessert (the waiter: we will give you a dessert, no choice-again very rude). For the price and high expectations this left a bad taste, while some other staff were really helpful and nice. It can be done much better!

I can't recommend this hotel enough. The staff & service were outstanding. I stayed here with my children & we all loved it! Family owned & ran hotel with a real personal touch. The food was great, as were all restaurant staff. Indoor/outdoor pools were well maintained.

excellent hotel. More than nice sleeping room, beautiful view, enchanting friendly staff, excellent breakfast and dinner, superb swimming pool outside and inside. Hotel beautifully arranged and decorated in local style on walking distance ski lift and other interesting attractions. We missed coffee machine in sleeping room:).

We stayed at the Posthotel during the last New Year Holidays, and though our first impact was not so good, our stay ended well, and that's why our judgement is split in 2 parts. Let's start with the good one: - the Hotel is very nice. In the landscape of Oetz (frankly, not the most charming village in the Region), the building presents itself as very well decorated; warm with all the wood parts at the reception; modernly equipped with a very practical and clean underground parking. - reception is very kind and people at the desk are always there to listen - and they speak an excellent English - Rooms were quite spacious (we are a 3 people family), warm, very well decorated and very very well insulated from external noise - the hotel welcomes family with kids but we have never hear noise from neighbors. - The wellness part: external pool is very nice, well heated, even better than the internal one. Actually, if you really want to find a defect, that is the temperature gap from outside to inside: it was much colder inside. But that's probably a personal feeling - The bar at the reception level: Top! Beautiful wooded parts, nice atmosphere, it gives a great feeling of community even for not-German speakers. Excellent! Now the second part, which ended in an ok-way but didn't fill our expectations: the restaurant. Here, our experience has not been positive: - Among the waiters, only very few speak a good English and are able to answer a bit-more-than-basic requests - At breakfast there is basically no service at the table. Everything is on a self-service basis. That's something we found as a big miss for a 4-stars hotel. Wanna a coffee? Go and do it at the machine (a tip: ask to have a coffee done at the bar upstairs. Definitely better quality). Water? the dispenser. We were expecting a different way. In the end, for us it worked since we got used to go for omelets or scrambled eggs...but nevertheless it wasn't what we looked for. - the dinner: that was for us another pain point. We used the dinner only ones and, again, we found the setup not aligned with our expectations. There is for sure a choice of plates, but we found it put in the "wrong" way. Basically, you get a menu with a choice between two soups, some kind of cold and warm starters you have to pick from a buffet, and then you can pick one of the main dishes in the list. Well, we were expecting a regular menu, with multiple choices among starters, main dishes, sides, etc etc. - On top of that, our son wanted a past dish, and even if the tomato sauce was tasty, the pre-cooked pasta was way too chewy. Finally, can you find something better in Oetz? for what we saw, the answer is a sound No. Would we go back? Not sure. Maybe, choosing since the beginning the formula B&B. However, we didn't leave super impressed with Oetz and in the Region we will maybe prefer to drive a bit farther to Seefeld. Don't know. So, kudos to the hotel management for the floor from Reception to the roof. On th