Margaux L
25 juli 2024
WE DID NOT GET WHAT WE BOOKED We booked 2 rooms for 2 people for 2 nights for 815euro with specific request for air-conditioning. Upon arrival it became clear that none of the rooms had a working airco, temp. was 29°C in the room! The receptionist did his best to fix the problem but only with a partial solution. One room got a mobile airco but was filled with bugs very soon because of the pipe that had to go through the window. The second room got it's airco fixed (for only 1 night) but the machine was of such poor quality that the temp. never dropped more than 3°C and the second night it collapsed. As a result, our second night was horrible: 1 room filled with bugs, the other without airco because the machine was broken again. After discussing this with the hotel, they only offered us a reduction for a new booking. It is clear that we do not want to book here anymore, so that was it. We never got a full solution for the airco, neither a refund and all this for a booking with 1 specific request. It's a shame ! After 8years, we won't be booking here again.
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