Hampton Inn & Suites East Lansing/Okemos

The staff was excellent and so kind. There was an error on the Hilton side, and Karen worked so diligently to correct it. She really went above and beyond. She was so cheerful and made our stay great.

We booked because of the pool and hot tub. A non refundable reservation. A week after booking , was told pool and hot tub will be down and hotel did nothing to fix this problem.

The hotel was under construction which I feel was not properly advertised. Workable stay for the money

the afternoon to midnight check in people were great and the daily room cleaning crew was something we have not seen at motels lately.

Property needs to be refreshed. Front entrance not usable, had to enter from side door. Asked for a room on second or third floor, but was told that would be an upgrade and was given room first floor across from the pool. Would not stay here again.

Super friendly staff/clean rooms Room was clean and nice, hotel staff is a 10/10 very friendly…Amy who was serving breakfast was amazing! She deserves to be recognized not only did she do great at keeping items full on a busy weekend she also greeted everyone and made my kids feel at home they even said mom she’s really nice! Pool/hot tub was not very appealing, both very cloudy, possibly From too many chemicals, my sisters skin broke out when she got out (super red) but hot tub was dirty and there were ants around it and bubbles didn’t work but kids still had fun. I would probably stay again I’m sure the pool and hot tub will be getting delt with and will be fixed.