Quality Inn Old Saybrook - Westbrook

Worse hotel we have ever stayed in and I have pictures to prove it. Room was musty smelling, lamps were rusted, curtains had mold all over them, windows were moldy and dirty. We would of asked for a different room but other families with us already had because theirs were worse then ours! There for a wedding and to late to find better hotel.

My wife and I were guests at the hotel as it was near a family memorial service. Wanted to see the Olympics on Tv The tv in our room was only on Dish analog and the channels featuring the Games were not available, but their small lobby. Why was it available there and not in guest room?

The rooms smelled extremely musty. One of the rooms they tried to give me had mold growing on the ceiling. The other room they gave me was still musty, but no mold. (freshly painted ceiling ) Our TV didn’t work and maintenance after hours of waiting for him couldn’t fix it. At that point it was 830 at night The manager was no longer there, and nobody could do anything for me. The staff tried very hard, but this place is literally just falling apart. The pool area is a cracked skull waiting to happen.

I have a child on the autism spectrum I have to see everything.. I’m also a burnt out pharmacist I had to see everything.. a child can drown in a pool in four minutes.. the pool wasn’t locked.. it was broken.. for a little kids were playing outside.. I told management.. they said I’m a troublemaker I could leave and go somewhere else else.. they said the owners are aware.. I let corporate know.. three days later a team fixed it.. I was threatened for trying to protect them.. unbelievable choice hotel.. try to contact them.. 37 minutes on hold.. corporate greed

The rooms are beautiful. The food is great. The room service is wonderful. There’s no lock on the pool little kid get hurt or worse the owners know, and they don’t care It probably would never happen, but if it did It’s not worth it not for a child soul

I agree with others who said the place needs updating, and also that the staff was friendly. I noticed the clock radio wasn't lit up on the nightstand and then realized none of the outlets worked next to the bed. I let the front desk know and they did offer to switch our room, but it was relatively quiet where we were so we declined. Forget about watching TV, the channels were snowy -- like watching TV with an antenna. We did use the pool, no issues there. The breakfast was OK, nothing special. All in all not worth the money (we paid over $200/night).

Front Desk Staff was pleasant … found trash in room or: empty water bottles , candy wrappers, bathroom sink took forever to drain.. Breakfast could use help …Hallway carpets are stained… TV in room worked but had to be reprogrammed every time you turned it off..The whole place just needs a update

The room was larger than some and the staff was quite pleasant, but there were several things that pointed to poor cleaning and upkeep. When we arrived we found a used up on the a/c and another cup as well as an empty water bottle under the bed. There was a piece of wrapped hard candy on the stairs that stayed in place for the 4 nights we were there. The furniture showed some wear and the bathtub did not drain well. I was pleasantly surprised to find a refrigerator and microwave in the room which was not mentioned on the hotel website. The breakfast was acceptable, but other hotels have recently provided a slightly better selection.

This place is a dump! The bathroom smelled like sewer gas (room 108), nothing was plugged in and we had to take bulbs from 1 lamp to another. Coffee pot was missing a part. Afraid to walk on the carpet, as it felt wet but was just dirty. Had to wake up the night /early morning clerk, when we left, who just said, ok you are good. Ad states it’s by scenic water….that’s a big no! I-95 is the only view from front, our view was the large back parking lot.! Plus because this was August, the price was relatively high…$380. For 2 nights