Gästanvändare
8 juli 2025
Our first meal (breakfast) was ruined by rude waiting staff in the dining room when of them asked me why my daughter was angry, I told him she wasn't angry, she's autistic. He and another younger member of staff started laughing at my daughter! No apologies given. A few days later a staff member dropped a glass on the table in front of my daughter, I had to shake glass off her and was told "lady, you can move to a different table" again, no apology given. We walked out. (She had glass in her clothes and I removed a small piece from her arm) My daughter didn't want me to complain at the time because they had already made her feel extremely uncomfortable and she was worried they would make it worse. We didn't enjoy the dining room after that, we ate as quickly as we could then ate out a few times. This is the reason we wouldn't stay in this hotel again. The rest of the staff are fantastic, reception are always there to help, bar staff are lovely too. We had a fabulous cleaner, she worked extremely hard and we felt safe having her in our room. Wonderful pool, probably one of the best we've used. Food was great, it's a shame we couldn't enjoy it more because of the younger male waiting staff.
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