Red Lion Inn & Suites Olympia, Governor Hotel

Our stay at the Red Lion Inn& Suites, Governor Hotel, 621 Capitol Way S, Olympia, WA 98501,was hands down one of the worst hotel experiences we’ve ever had.The front desk receptionist, Manny—who is just a standard hotel receptionist employee,not a manager—was particularly condescending, rude, arrogant, and unprofessional. He directed this attitude not only toward us, but also toward our underage son, who was staying with us and had a few friends briefly stop by to wish him a happy birthday. After checking in, we stepped out for a short time to handle some business. While we were gone, our son received a visit from a few friends—something we had clearly disclosed at check-in. It was not a party. Despite that, Manny began harassing our son, repeatedly calling the room instead of contacting us directly. He even came up to the room and knocked multiple times, making everyone feel uncomfortable,unwelcome and attempted to lure them out of the room and force them for their IDs.His behavior was completely out of line and unnecessary. On top of that, there were major safety concerns throughout the property: visible drug activity, a strong and unpleasant odor in the halls, dirty, locks on other rooms, many visible damages to our room, and even a bullet hole in one of the windows. The hotel looks nothing like the images advertised online—it’s a completely different reality once you arrive. Manny also falsely accused us of giving away our room keys—both of which we returned at checkout exactly as issued. He continued to escalate the situation and claimed his manager, who was clearly not on site, ordered him to kick us out. What’s worse, we’re left questioning whether the targeting and harassment our son and his guests experienced had anything to do with the color of their skin or their identities. The way they were treated was not just inappropriate—it was not only embarrassing ,but very disappointing for our son Ultimately, we were told we would get a full refund within two days—but we don’t know if that will even happen. Do not trust the images, the staff, or the management. This hotel is unsafe, misrepresented, and run by people who have no understanding of hospitality or basic human decency. Stay away. This place should be held accountable.

Started in room 504 , was very clean and warm , came back got stuck in room 500..noo heat ,cold damp shivering.cheap space heater didn't help.. finally got room 508 was warm, heater worked but sliders didn't open more than 3 inches to very small balcony and curtains and walls surrounding balcony were covered and infested with black mold ,..no wonder I feel so f. N sick and can't stop puking..I know it's not entirely the minimum wage employees fault but it is 100% on the corporate kok sulker owners.who don't care if you get sick or die .. just give us your minimum wage money because we can't live on only $30,000 a month each ..I took many pics and videos and will be forwarding them to local , state and federal health inspectors...and posting on every social media...WTF

This is not a review of the hotel as I am still trying to make reservations. This is a review of their communication with Trip Advisor and their website. I am unable to use their coupon codes as I do not see a place to enter them on their website. I talked to the GM at the hotel, Sonesta and Trip Advisor and I am very frustrated. I am hoping it will be updated soon after speaking to customer service at Trip Advisor. They are going to reach out to Sonesta and let them know. Wish me luck! And Sonesta, please reach out to me if you can.

First off the hotel is not what the same hotel in the images very deceiving. Secondly, I asked for a refund due to a very unsatisfactory stay. The SWAT team was there and set off Flash Bombs and having the K-9 squad arrive at 3 AM my first night staying there. They refused this refund saying “Nothing Happened” It was on the news and turns out isn’t the first time the SWAT team has had to show up at this hotel. My safety was put at risk and they said “Nothing Happened”. I don’t believe the SWAT team and K-9 squad would have been there if “Nothing Happened”. The hotel manager Alana thinks She has the right to tell you how safe you felt in a high stress situation. She said I paid for this kind of experience. I was heavily pregnant during my stay so it was a health risk for me to be in a high stress situation. The SWAT team has visited this location more than once! Thirdly there is a homeless camp right next to the parking garage where they have easy access to guest vehicles due to giant openings facing the train tracks where the camp is located. It doesn’t seem like a very safe location and I definitely won’t be staying here ever again. If you value your safety you won’t stay here either. Parking is one of their amenities but they claim it isn’t apart of their hotel. It’s their parking garage but they have no control over it.

Photos made this hotel look similar to the chain hotels in town, but on arrival it was clear this place is in poor repair. Funky smells in hallways, first room had broken toilet. Walls are trashed, damaged furniture, and A/C filter is filthy.

A hotel full of history, but one that seems to be from a few decades ago. Our room was cold (maybe it hadn’t been used for some days?), an old sock was tucked under a chair and a long hair on the bedside table. Breakfast was poor with nothing hot though there was a toaster for small bagels and toast. The breakfast room was cold. But the bed was comfortable, the staff were friendly, and there was coffee in the foyer all day. Needs a major facelift and refresh to regain its old glory.