Onley Inn

The rooms were nice clean staff was very friendly l will continue to do business with Only lnn keep up the great work 😊

The hotel staff exemplified great customer service as they were attentive, friendly and helpful. Issues were addressed very timely. The room was clean and comfortable. One complaint….we have been patrons for this hotel for nearly 25 years without serious problems. We usually stay during an annual church conference held nearby. On our most recent departure we were emailed our receipt for $174.64. Days later on my credit card, I noted an additional $161.66. Upon inquiry I was notified the additional cost was for a couple of stained wash cloths as this was considered room damage. Attempts to contact the property manager for consideration as we have been annual patrons to this hotel for over 25 years were futile. Future deal breaker…probably. Meanwhile I would recommend the hotel clearly defines “damage to room” as most people would not consider a couple of stained wash cloths worthy of the $150 plus tax fee. I believe a proactive approach would eliminate confusion. Thank you for the opportunity to educate others who may consider this establishment as a hotel option. Best wishes.

No complaints. Quick detour and rooms were available, worked out well.