Gästanvändare
29 januari 2024
If a customer writes a negative review, management will send personally insulting and disgusting WhatsApp messages, instead of apologizing for having a bad experience. What a shameful way to run a hotel. Our experience with the most expensive room in the hotel: 1. Rodents (possibly rats) in the ceiling - They were running around and making noises all night long. 2. Bad drinking water - dirty water from the in-room purifier. 3. Unclean rooms, bathrooms, and mattresses. The comforter is filthy, they just change the cover, not the filthy comforter itself. 4. Bad tap water - brown color dirty water from taps. 5. Damaged fixtures in the room - TV has no visuals, just audio. The intercom is broken. 6. Non-existent hot water - we tried for an hour, but no luck. Most of us couldn't even take a bath. 7. If we wish to use a room warmer, they'll bill us separately even though we're paying over 6500 rupees per night for a room. 8. No restaurants in the hotel, so we'll have to depend on food delivery platforms for even breakfast. 9. If booked online, they'll call and message frequently to make the payment in advance and threaten to cancel the booking in 24 hours if not paid. 10. We left the very next day even though we paid for 2 rooms for 2 days. And they don't care about why. We didn't even bother to ask for any refunds. All we wanted was to leave the place immediately. We believe the good reviews here are either paid or forcefully acquired. If you want to know more, check out all the negative reviews in here as well as in Google Maps. Those seem to be from genuine unhappy customers.
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